Samantha Carvalho

• Developed and implemented impactful communication materials, including organization-wide announcements, standardized communication templates, engaging training presentations, and user-friendly job aids.
• Managed project communications for over 4,000 stakeholders across various departments and levels, ensuring consistent messaging and timely updates.
• Point of contact and liaising communication between the business and Tech.
• Onboarded 50+ consultants globally from leading firms such as PwC, SAP, and IBM, streamlining the organization’s onboarding process.
• Facilitated communication and collaboration between business units, technical teams, and external consultants, ensuring seamless information flow and alignment on project developments.
• Prepared meeting minutes, recordings, and FAQs for distribution and record keeping.
• Managed and organized critical project documentation within SharePoint and OneDrive, ensuring version control and secure access for authorized personnel.

• Proofread all Fresh Grocer North Circulars and demonstrated strong attention to detail when working with specialized terminology and requirements.
• Edited and maintained accurate blowlines, promotional descriptions, and other product information for grocery items within SAP, ensuring data integrity and consistency across all platforms.
• Provided critical support for SAP maintenance and analysis, resolving a wide range of store-level issues within the Grocery division, such as pricing discrepancies, inventory inaccuracies, etc.
• Developed and implemented comprehensive training materials and process guides for new hires, fostering a collaborative and supportive team environment

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Managed cash register duties accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
• Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
• Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
• Provided exceptional customer service with customers and local authors through active listening, and addressing questions/concerns promptly and amicably.
• Improved overall store appearance through regular organization and attention to detail, contributing to a positive shopping experience for customers.

• Manage customer orders and inquiries by keeping an organized inventory and fabricating multiple products.
• Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
• Operate various software to create diverse artistic media.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly (i.e. Facebook, Instagram, TikTok).

• Wrote and proofread emails, contracts, and marketing materials.
• Provided professional assistance to clients, such as remaining as a point of contact for the client, scheduling appointments with their realtor, and answering any and all questions.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for leadership, ensuring that her needs were met promptly and accurately in order to facilitate smooth daily operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information.
• Updated files, managed accounts, and generated reports for company database.
• Oversaw and collaborated with local USPS for advertising via bulk mail program.
• Managed office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed sensitive information discreetly, ensuring proper practices were followed at all times to maintain confidentiality compliance standards.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.