Samantha Casterline
Wyoming,PA
Summary
Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements. Reliable professional with background in facility maintenance and cleanliness. Known for high productivity levels and ability to efficiently complete tasks with precision. Skilled in operating cleaning machinery, chemical handling and safety protocols, and waste management practices. Excelling through strong organizational skills, adaptability, and teamwork to ensure environments are sanitary and welcoming. Experienced facilities cleaning professional with solid history working at buildings. Diligent about carrying out tasks with care and attention to detail. Focused on keeping areas tidy, clean, sanitized, free of trash, and protected against infestations. Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
18
18
years of professional experience
Work History
Cleaning Assistant
Cleaning Express
Wilkes-Barre, PA
01.2023 - 01.2024
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Followed safety processes for all manual and electric cleaning equipment.
- Sanitized frequented areas and equipment using approved supplies.
- Serviced, cleaned and restocked restrooms.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Maintained cleaning equipment in good working condition.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Removed stains from fabrics when requested by management.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Collected trash from floors within hallways, bathrooms and work areas.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Adhered to OSHA guidelines while performing duties.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Dusted furniture, machines or equipment.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
Home Health Aide
Bayada Home Health
Wilkes-Barre, PA
06.2015 - 07.2022
- Assisted clients with bathing, dressing and incontinence care.
- Provided companionship and monitored health condition of clients.
- Assisted with client personal care needs to foster independence and well-being.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Documented patient status and reported changes in care needs.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Planned, prepared or served meals to patients according to prescribed diets.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Provided patients and families with emotional support and instruction.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted in ambulation and exercise routines for clients.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Tracked and reported clients' progress based on observations and conversations.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Recognized emergency situations and implemented appropriate procedures.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Maintained clean and well-organized environment for client happiness and safety.
Nurses Aide
Star Hill Rest Home
Harveys Lake, PA
07.2010 - 06.2015
- Administered injections under direct supervision of nurse or physician.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens for laboratory testing according to established protocols.
- Assisted nurses with medical procedures, such as taking vital signs and administering medication.
- Organized games and other activities to engage clients and offer mental stimulation.
- Collected specimens from patients for laboratory testing purposes.
- Documented activities and recorded information in EMR system.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Encouraged socialization among residents through activities such as reading books or playing games.
- Monitored fluid intake and output levels of assigned patients according to hospital protocol.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Ensured all equipment was properly sanitized between uses.
- Reminded patients to take prescribed medications or nutritional supplements.
- Greeted visitors in a friendly manner; provided directions when needed.
- Distributed drinking water and nourishment to residents.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Cashier Supervisor
Ollies Bargain Outlet
Wilkes-Barre, PA
09.2009 - 01.2010
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Ensured compliance with federal, state, local laws related to cash management practices.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Counted and balanced registers.
- Processed refunds and exchanges promptly according to established policies.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Built and maintained working relationships with peers and upper management.
Dietary Aide
The Meadows Nursing Home
Dallas, PA
01.2006 - 09.2008
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Rotated inventory to reduce waste and optimize freshness.
- Packaged and bagged cooked food and prepared items.
- Engaged with residents to provide positive and enriching experiences.
- Stocked food and other supplies for main kitchen and units.
- Ensured all dishes were presented attractively before serving to customers.
- Assembled and served meals according to specific guest requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Served food and beverage items to residents, meeting therapeutic diets.
- Served food and snacks according to planned menu and patients' diet orders.
- Delivered meals to residents and patients in their rooms when requested.
Education
GED -
Lake Lehman
Lehman, PA06-2008
Skills
- Window cleaning
- Bathroom sanitization
- Equipment maintenance
- OSHA compliance
- Chemical handling
- Supply restocking
- Routine cleaning
- Floor care
- Effective communication
- Time management
- Problem solving
- Complex Problem-solving
- Facility monitoring
- Detail-oriented
- Problem-solving
- Cash handling
- Point of sale
- Inventory management
- Customer service
- Sales support
- Order processing
- Training and mentoring
- Relationship building
- Conflict resolution
- Safety compliance
- Personal care
- Patient monitoring
- Medication administration
- Vital signs assessment
- Food safety
- Cleaning procedures
- Companionship provision
- Emergency response
- HIPAA compliance
- Client engagement
- Emotional support
- Record keeping
- Home Safety Procedures
- Wound care
- Feeding assistance
- Family caregiver education
- Personal hygiene assistance
Affiliations
I'm a 4h leader volunteer alot with young children including my own child . I volunteer a week every year at the luzerne county fair. We do alot of horse showing with our son . I love to help the young children get prepared for life skills and farming.
References
References available upon request.
Timeline
Cleaning Assistant
Cleaning Express
01.2023 - 01.2024
Home Health Aide
Bayada Home Health
06.2015 - 07.2022
Nurses Aide
Star Hill Rest Home
07.2010 - 06.2015
Cashier Supervisor
Ollies Bargain Outlet
09.2009 - 01.2010
Dietary Aide
The Meadows Nursing Home
01.2006 - 09.2008
GED -
Lake Lehman
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