Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Lisbeth Samantha Castillo

San Tan Valley,AZ

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Restaurant and Medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Taco Night And Tequila
Peoria, AZ
01.2023 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Maintained adequate staffing to meet objectives within budget.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Medical Assistant

Clinica Medica General
Chandler, AZ
10.2019 - 03.2022
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Cashier

Julia's Mexican Grill
Chandler, AZ
03.2016 - 11.2018
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Perry High School
Gilbert, AZ
05-2019

Skills

  • Workforce Management
  • Business Development
  • Business Administration
  • Policy Implementation
  • Expense Tracking
  • Staff Management
  • Financial Management
  • Employee training and development
  • Sales Techniques
  • Policy and Procedure Development
  • Team Leadership
  • Complex Problem-Solving
  • Business Planning
  • Time Management
  • Verbal and written communication
  • Strategic Planning
  • Performance Management
  • Staff Development
  • Operations Management
  • Medical Terminology
  • Patient Flow Management
  • Data Entry
  • Inventory Management
  • Phlebotomy
  • Indirect Patient Care
  • Payment Collection
  • Procedure Assistance
  • HIPAA Compliance
  • Patient Scheduling
  • Patient-focused care
  • Lab equipment calibration
  • Lab equipment setup
  • Patient Assessments
  • General housekeeping ability
  • Human anatomy and physiology
  • Analytical decision-making skills
  • Medical Records Management
  • OB/GYN procedures
  • Sterile technique
  • Fluent in 2 Languages (spanish/English)
  • Inventory and supply management
  • Chronic Disease Management
  • Quick problem solver
  • Adaptable
  • Understands medical procedures
  • Wound care and irrigation
  • Equipment Sterilization
  • Restocking lab supplies
  • Direct Patient Care
  • First Aid
  • Wound care specialist
  • Lab Equipment Operation
  • Electrocardiography (EKG)
  • Compassionate
  • Documentation and recordkeeping
  • Patient Management
  • Venipuncture and phlebotomy
  • Vital sign monitors
  • Preparing specimens and samples
  • Conflict resolution abilities
  • Calm and level-headed under duress
  • Patient Relations
  • Communicating with patient families
  • Understanding of medical laws
  • Proper sterilization techniques

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • CPR Certified
  • Medical Assistant Certification

References

References available upon request.

Timeline

Manager

Taco Night And Tequila
01.2023 - Current

Medical Assistant

Clinica Medica General
10.2019 - 03.2022

Cashier

Julia's Mexican Grill
03.2016 - 11.2018

High School Diploma -

Perry High School
Lisbeth Samantha Castillo