Samantha Ordaz Cervantes
Port Arthur
Summary
Detail-oriented insulation installer with a strong commitment to safety protocols and teamwork. Known for maintaining clean job sites and ensuring efficient installation processes.
Dedicated professional with strong customer service skills and a focus on reliability. Proven ability to enhance job site safety while streamlining processes, ensuring a high level of satisfaction and efficiency.
Overview
10
10
years of professional experience
Work History
Insulation Installer
Apache Industrial Services
Beaumont, TX
06.2026 - Current
- Assisted in preparing and installing insulation materials to ensure proper thermal performance.
- Learned safety protocols and best practices for handling insulation products on job sites.
- Handled tools such as utility knives, saws, and staplers under supervision to assist installation tasks.
- Collaborated with crew to maintain clean and organized workspaces throughout projects.
- Enhanced job site safety by maintaining a clean and organized workspace while adhering to safety guidelines.
- Supported team members by preparing necessary tools, equipment, and materials needed for each insulation task.
- Followed safety protocols on job sites.
- Removed debris and waste from job sites.
Referral Specialist
Baptist Physicians Network
Beaumont, TX
01.2023 - 06.2026
- Coordinated patient referrals to ensure timely access to specialty care.
- Verified insurance eligibility and benefits for seamless patient service.
- Managed referral tracking system to maintain accurate records and follow-ups.
- Collaborated with healthcare providers to streamline referral processes and improve efficiency.
- Educated patients regarding referral procedures and anticipated next steps in care.
- Assisted in resolving referral-related issues to enhance patient satisfaction levels.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Insurance Customer Service Representative
Tat Insurance
Port Arthur, TX
05.2016 - 09.2022
- Provided exceptional support to clients, addressing inquiries and resolving issues efficiently.
- Processed policy applications and renewals, ensuring accuracy and compliance with regulations.
- Collaborated with underwriters to assess risk factors, improving policy issuance timelines.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Set up customer payment plans to cover annual policies and renewals.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Reduced processing time for claims, aiding in quicker customer resolutions.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Education
No Degree - Cna
Lamar Port Arthur
Port Arthur, TXHigh School Diploma -
Memorial High School
Port Arthur, TX05.2010
Skills
- Insulation installation
- Safety protocols compliance
- Fiberglass handling
- Material selection
- Safety protocols
- Attentive to detail
- Teamwork
- Problem-solving
- Time management
- Reliability
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer relations
- Fluent spanish
- Data entry proficiency
- Database management
- Appointment scheduling
- Follow-up skills
- Outbound calls
- Referral tracking
- Office coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insulation Installer
Apache Industrial Services
06.2026 - Current
Referral Specialist
Baptist Physicians Network
01.2023 - 06.2026
Insurance Customer Service Representative
Tat Insurance
05.2016 - 09.2022
No Degree - Cna
Lamar Port Arthur
High School Diploma -
Memorial High School