Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Chavarria

Walnut Creek,CA

Summary

Motivated and friendly Service Worker with great social skills, communication abilities, customer service and sales background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

10
10
years of professional experience

Work History

Dog Sitter

Rover.com
09.2022 - Current
  • Exercised animals regularly with walks and rigorous play activities.
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
  • Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
  • Implemented positive reinforcement training techniques to help pets learn proper behaviors.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Nanny

Private
05.2022 - 09.2022
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Engaged with children on age-appropriate level.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Promoted language development skills through reading and storytelling.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Encouraged children to be understanding and patient with others.
  • Provided developmentally appropriate activities for children.

Nanny

Private
02.2021 - 09.2021
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Engaged with children on age-appropriate level.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Promoted language development skills through reading and storytelling.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Provided developmentally appropriate activities for children.
  • Helped children complete homework assignments and school projects.
  • Supervised children on playground to help develop physical and social skills.

Waitress/Cashier

Mr. Burrito Food Truck
04.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.

Waitress/Cashier

El Gran Taco Loco
07.2017 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Waitress

La Torta Gorda
06.2016 - 09.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Waitress /Food Runner

Joe’s Cable Car
02.2014 - 03.2014
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cultivated warm relationships with regular customers.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Greeted customers and provided outstanding customer service.
  • Cleared tables immediately after guests left in preparation for next party.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Assisted wait staff with timely food delivery and guest requests.

Education

Certificate - Interior Design

The Interior Design Institute
San Francisco, CA
02.2024

License - Real Estate

Colibri Real Estate
12.2023

High School Diploma -

The Acalanes Center For Independent Study
Walnut Creek, CA
06.2019

Skills

  • Dog Behavior
  • Animal Training
  • Exercise Regimens
  • Client Relationship Management
  • Dog Walking
  • Task Scheduling
  • Verbal and Written Communication
  • Housekeeping Duties
  • Maintaining Clean Work Areas
  • Critical Thinking
  • Reading Comprehension
  • Set Appointments
  • Manage Schedules
  • Prepare Food
  • Check Payment Processing
  • Food Preparation and Safety
  • To-Go Order Preparation
  • Sales Expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Brazilian Portuguese
Elementary

Timeline

Dog Sitter

Rover.com
09.2022 - Current

Nanny

Private
05.2022 - 09.2022

Nanny

Private
02.2021 - 09.2021

Waitress/Cashier

Mr. Burrito Food Truck
04.2019 - 07.2020

Waitress/Cashier

El Gran Taco Loco
07.2017 - 10.2017

Waitress

La Torta Gorda
06.2016 - 09.2016

Waitress /Food Runner

Joe’s Cable Car
02.2014 - 03.2014

Certificate - Interior Design

The Interior Design Institute

License - Real Estate

Colibri Real Estate

High School Diploma -

The Acalanes Center For Independent Study

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Samantha Chavarria