Samantha Cheeseman RN
Wake Forest,NC
Summary
Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Administrative
Avance Care
- Developed ongoing programs to educate staff regarding quality standards and organizational improvement initiatives
- Served on the Quality Improvement and Risk Management Committee (QIRMC) for the development of annual Quality Improvement plan and activities
- Monitored the quality of patient services including but not limited to patient satisfaction surveys, compliments and complaints and makes recommendations to sustain or improve levels of satisfactory performance
- Provides education, consultation and guidance regarding risk management and regulatory requirements
- Review clinical standards for the provision of clinical support care/services, assesses existing clinical policies and procedures, promotes standardization of services, chart documentation, etc
- Clinical duties
- All aspects of nursing care including triage, (in office and telephone) assessment, vaccine administration, referrals, referral tracking, phlebotomy for difficult sticks, acute visits and lab follow or pharmacy follow ups.
Lead
- Over reader of previously completely chart reviews: identifying, confirming and/or documenting accuracy of chart abstractions per CMS guidelines
- Current project: CARA past projects include HEDIS (concurrent position with Rex)
- Reviewed and analyzed medical records, invoices, and other documentation to ensure accuracy and completeness of insurance claims
- Collaborated with healthcare providers to obtain necessary information and resolve claim discrepancies in a timely manner
Staff Nurse
Team
Chronic Care Management Program Manger
Avance Care
09.2018 - Current
- Supervise and support direct care staff to ensure compliance with policies and regulations
- Manage a caseload of clients, develop personalized treatment plans, and coordinate care with external providers
- Conduct comprehensive assessments and documenting care plans in line with agency standards
- Lead orientation, training, and competency verification for new hires
- Act as a liaison among staff, community, and healthcare providers to ensure seamless communication
- Provide supervision and real-time guidance to clinicians
- Participate in quality assurance, performance improvement, and staff development initiatives
- Support on-call operations, ensuring timely follow-up
- Managed Transitional Care Program
- Worked closely with RCM to ensure proper billing and coding guidelines
- Collaborated closely with Providers and Practice Managers to grow patient enrollment
- Patient engagement grown from 175 to over 2000 patients
- Hired trained and retained 16 Care Coordinators over the course of 7 years
- Reduced hospitalization rate of 22.6% to 3.4% while adding increased patient engagement with
- Providers
- Reduce care gaps and increased cost share savings for practices practices
RN Manager of Clinical Practice QA/PI
05.2014 - 09.2018
- Provided skilled nursing care to patients in their homes, assessing and monitoring their health status
- Administered medications, treatments, and therapies as prescribed by physicians
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans
- Educated patients and their families on disease management, medication administration, and self-care techniques
- Performed comprehensive assessments of patients' physical, emotional, and psychosocial needs
- Managed patient caseload effectively, prioritizing tasks based on acuity levels and scheduling visits accordingly
- Ensured accurate documentation of patient assessments, interventions, outcomes, and progress notes in electronic medical records (EMR)
- Coordinated with other healthcare providers to ensure continuity of care for patients transitioning between different settings
- Responded promptly to changes in patients' conditions or emergencies during home visits
- Advocated for the needs of patients within the healthcare system while respecting their autonomy and preferences
- Collaborated with community resources to facilitate access to additional support services for patients as needed
Clinical Coordinator/RN
Wake health Services Inc
01.2012 - 05.2014
Remote Data Review Coordinator
Med Assurant
01.2010 - 01.2011
Staff Nurse
Rex Healthcare
01.2007 - 01.2011
- With a patient assignment I provide quality patient care, anticipate potential problems and develop care plans that are specific to the patients need
- I also help coordinate ancillary resources that a patient may require upon discharge.
Charge Nurse
Wake Medical Center
01.2005 - 07.2007
- For Observation Unit and Chest Pain Unit
Registered Nurse
CVPH Medical Center
01.2001 - 05.2005
- Telemetry and step-down unit
- Clinical Duties and Responsibilities
- Patient triage, to include telephone triage, of specified patient groups
- Patient education o Identification of patient education needs o Development of patient teaching materials and plans o Oversite of patient education performed by other staff members o Patient and family education, either individual or in a group setting
- Provide patient care in accordance with training, licensure o Perform clinical tasks requiring an RN o Monitor infection control and OSHA compliance with regards to clinical activities o Administer immunization program in compliance with state and federal regulations, to include appropriate documentation
- Provide clinical oversight for Medical Assistants (MAs), students, and interns o Monitor MA competencies o Identify and address clinical educational needs of staff o Participate in relevant community events o Partner with appropriate community resources to enhance patient care
Education
Nursing Trauma Core Curriculum - Forensic Nurse Examiner
UNC School of Nursing
01.2007
AAS in Nursing -
Clinton Community College
Plattsburgh, NY01.2002
Skills
- Independent Work Proficiency
- Proactive Problem-Solving
- Self-starter
- Ability to plan and organize workload
- Ability to handle detailed information
- Ability to handle work pressure
- Ability to work with interruptions
- Ability to meet work processes deadlines
- Ability to handle multiple priorities
- Ability to function as a team player
- Strong Communication Skills
- Willing to learn
- Ability to accept responsibility
- Ability to work flexible hours
- Ability to interact professionally
- Ability to communicate clearly
- Excellent oral skills
- Excellent written skills
- Excellent listening skills
- Ability to secure information from inter-department personnel
Personal Information
- Title: Care Management Program Manager
- Work Permit: Authorized to work in the US for any employer
Current Nursing License
NC 205832
Timeline
Chronic Care Management Program Manger
Avance Care
09.2018 - Current
RN Manager of Clinical Practice QA/PI
05.2014 - 09.2018
Clinical Coordinator/RN
Wake health Services Inc
01.2012 - 05.2014
Remote Data Review Coordinator
Med Assurant
01.2010 - 01.2011
Staff Nurse
Rex Healthcare
01.2007 - 01.2011
Charge Nurse
Wake Medical Center
01.2005 - 07.2007
Registered Nurse
CVPH Medical Center
01.2001 - 05.2005
AAS in Nursing -
Clinton Community College
Administrative
Avance Care
Lead
Staff Nurse
Team
Nursing Trauma Core Curriculum - Forensic Nurse Examiner
UNC School of Nursing
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