Samantha Cherry
Greencastle,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Plamondon Hospitality Partners
06.2022 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels and staffing needs.
- Regularly review inventory and analyzing sales history to ensure efficiency for future orders.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Motivated and trained employees to maximize team productivity.
- Trained team members on new hotel services and products to support promotional efforts.
- Provided backup to restaurant and front desk to step in to assist with various tasks whenever employee was busy, absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Coordinator
Plamondon Hospitality Partners
05.2019 - 06.2022
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Coordinated meetings and group stays with new and existing customers.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market.
Bistro Attendant
Plamondon Hospitality Partners
04.2012 - 05.2019
- Enhanced customer satisfaction by providing timely and efficient service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Managed inventory effectively, minimizing waste while ensuring availability of key ingredients.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Engaged in suggestive selling and other sales techniques.
Education
High School Diploma -
Greencastle-Antrim Senior High School
Greencastle, PA06.2010
Skills
- Project Management
- Performance monitoring
- Customer Relations
- Staff Supervision
- Scheduling Coordination
- Inventory Management
- Budget Management
- Staff Training
- Problem-Solving
- Multitasking Abilities
Timeline
Operations Supervisor
Plamondon Hospitality Partners
06.2022 - Current
Sales Coordinator
Plamondon Hospitality Partners
05.2019 - 06.2022
Bistro Attendant
Plamondon Hospitality Partners
04.2012 - 05.2019
High School Diploma -
Greencastle-Antrim Senior High School
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