Samantha Chittom
Plainfield,USA
Summary
Mission-driven and detail-oriented professional with 15+ years of experience in financial services, reconciliation, and client relationship management. Skilled in cross-functional collaboration, staff training, and system navigation. Passionate about empowering communities and supporting vulnerable populations through outreach and strategic coordination. Seeking to bring administrative excellence, a heart for service, and strong community engagement expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payment Lifecycle Specialist II
JPMorgan Chase Bank
12.2019 - 05.2024
- - Managed reconciliation of high-value accounts, ensuring accuracy and efficiency across internal systems.
- - Served as subject-matter expert on inter-account transactions and backend processes from card swipe to settlement.
- - Coordinated with cross-functional teams to resolve discrepancies and provide technical support.
- - Developed expertise in workflow systems and trained junior team members on compliance and operational best practices.
In-House Loan Officer
SWBC Mortgage
08.2015 - 11.2018
- - Managed mortgage applications from intake through closing, providing personalized guidance throughout the lending process.
- - Designed and executed social media and marketing campaigns to support senior loan officers and expand outreach efforts.
- - Trained staff on compliance laws, software tools, and process improvements to ensure operational efficiency and accuracy.
Reconciliation Specialist II
JPMorgan Chase Bank
01.2011 - 12.2015
- - Served as primary support contact for branch personnel, researching and resolving teller outages and cash reconciliation discrepancies.
- - Acted as subject-matter expert on teller operations, ensuring compliance with bank policies and accuracy in daily branch balancing.
- - Delivered guidance and training to branch staff on reconciliation processes, fraud prevention, and procedural best practices.
- - Partnered with internal departments to investigate and resolve complex balancing issues, maintaining a high standard of customer service.
- - Identified recurring errors and recommended workflow or system improvements to enhance efficiency.
Education
Master of Arts - Teaching Special Education
Western Governors University
05-2027
Bachelor of Arts - General Studies
Indiana University
05.2024
Skills
- Community relationship management
- Risk management
- Operational improvement
- Documentation oversight
- Continuous enhancement
- Workflow automation
- Team collaboration
- Stakeholder training and support
- CRM and data management
- Project coordination
- Public speaking and communication
- Microsoft Office Suite (Excel – advanced)
- SAP proficiency
- Irecs expertise
- Mvg systems knowledge
- Data analysis skills
- Bank reconciliation
Certification
- NMLS Certification, #1429584
- Microsoft Office Specialist
Volunteer Experience
- Foster Parent, 9 years
- Child & Family Advocacy, through foster parent support and recruitment
- Trained Educational Advocate
Timeline
Payment Lifecycle Specialist II
JPMorgan Chase Bank
12.2019 - 05.2024
In-House Loan Officer
SWBC Mortgage
08.2015 - 11.2018
Reconciliation Specialist II
JPMorgan Chase Bank
01.2011 - 12.2015
Master of Arts - Teaching Special Education
Western Governors University
Bachelor of Arts - General Studies
Indiana University