Canvas LMS
Samantha Christ
Factoryville,PA
Summary
Highly experienced Customer Success and Education Technology professional with a robust background in managing customer relationships, developing and delivering training, and supporting educational technology adoption and implementation initiatives. With over a decade of experience across diverse roles in customer success, learning services, and educational technology administration, excelling in fostering relationships, enhancing customer satisfaction, and driving the adoption and growth of technology use across various market segments. Adept at collaborating with cross-functional teams and stakeholders to implement effective solutions that align with organizational goals and educational standards. Seeking to leverage skills in a dynamic environment and contribute to customer success and technological advancement.
Overview
12
12
years of professional experience
Skills
- Strategic Planning
- Inter-department collaboration
- Customer Relationship Building
- Project Management
- Customer Advocacy
- Proficient in Impact, EduApp Center, EdTech Standards
- Organizational Development
- Knowledge management
- Interpersonal Communication
- Time management abilities
- Industry Best Practices
- Training Program Development
Work History
Principal Learning Experience Designer
Instructure
10.2022 - Current
- Delivered exceptional customer experiences by conducting research, consulting with users, and collaborating with product subject matter experts to design and develop top-tier, on-demand training resources.
- Supported client goals by creating instructional materials for faculty and organizational staff to implement Instructure products effectively.
- Managed software update tracking and facilitated timely implementation of course modifications.
- Analyzed qualitative and quantitative feedback on products and services, provided improvement recommendations, and implemented changes in collaboration with team members.
- Led course development projects, oversaw milestone identification and timeline tracking, and maintained regular communication and collaboration with internal and external subject matter experts.
- Developed materials and documentation to support team processes and enable team members to perform at a high level.
Spearheaded strategic, high-impact projects aligned with key company, department, or team objectives.
Customer Success Manager (Portfolium)
Instructure
05.2019 - 10.2022
- Delivered outstanding customer support to over 100 high-value Enterprise and Priority Service clients, ensuring their needs were met with efficiency and care.
- Created and executed targeted communication strategies that fostered strong, long-lasting relationships with Portfolium customers across various segments, enhancing customer satisfaction and loyalty.
- Conducted regular check-ins and quarterly Executive Business Reviews (EBRs) with Enterprise-level clients, proactively addressing concerns, driving product adoption, and increasing retention rates.
- Collaborated cross-functionally with Sales, Renewals, Product, and Support teams to ensure customer retention and growth, while actively promoting the full suite of Instructure products.
- Established and nurtured strong customer relationships by engaging in solutions-focused dialogue and addressing customer needs with tailored, value-driven solutions.
Learning Consultant (Portfolium)
Instructure
04.2020 - 06.2021
- Facilitated engaging online webinars and onsite training sessions, adapting to the evolving needs of the company and ensuring comprehensive, high-quality learning experiences for diverse audiences.
- Delivered tailored training presentations to groups of varying sizes, skill levels, and backgrounds, ensuring that content was accessible and effective for each specific audience.
- Created and maintained dynamic training content, including custom course materials and asynchronous video tutorials, to support live and self-paced learning environments and maximize knowledge retention.
Trainer (Canvas LMS)
Instructure
05.2019 - 04.2020
- Led interactive online webinars, onsite workshops, and tailored training sessions for clients on Canvas LMS and its related products, ensuring effective knowledge transfer and optimal product usage.
- Designed and delivered personalized training programs, adapting content to suit diverse group sizes, audience demographics, and varying levels of expertise, enhancing engagement and learning outcomes.
- Developed and managed comprehensive suite of training materials, including course content and asynchronous video resources, to provide ongoing support and ensure a scalable, flexible learning experience for clients.
Online Course Development Assistant
Binghamton University
09.2018 - 05.2019
- Developed engaging, high-quality online course content, including interactive exercises, assignments, and assessments, strategically aligned with course competencies and learning outcomes to ensure academic rigor and student success.
- Collaborated with instructors and course development teams to design, produce, and maintain multimedia assets, such as videos, podcasts, interactive tutorials, and graphics, enhancing the learning experience and boosting course engagement.
- Acted as a key technical resource for instructors, offering expert guidance and support throughout the development and delivery of online courses to optimize both content quality and the teaching experience.
Education Technology Specialist
Geisinger Commonwealth
11.2012 - 09.2018
- Managed applications and technology for online, classroom, and hybrid education.
- Facilitated integration of technology-enhanced teaching through collaboration with faculty, staff, and administrators.
- Led administration of the Learning Management System (LMS) and supported faculty using the platform.
- Oversaw new educational software rollouts and updates.
Directed the design, development, and delivery of online and in-person education technology training. - Collaborated across departments to create and deliver customized training.
- Supervised multimedia content creation for educational purposes.
Advised faculty on best practices for media design and delivery. - Researched and recommended emerging educational technologies to enhance learning.
- Developed professional development resources for faculty on instructional design and technology.
- Maintained an online repository of best practices, innovations, and trends for faculty and students.
Training & Support Specialist in Education Technology
Geisinger Commonwealth
06.2015 - 12.2017
- Created and managed training documentation and support materials, overseeing updates to the ITS Department webpage.
- Provided technical support for classroom technology, video conferencing systems, the Learning Management System (LMS), and other education technology tools.
- Collaborated with faculty to explore and implement new technologies and multimedia resources to enhance in-class and online course delivery.
- Stayed current with advancements in technology and instructional practices, particularly in medical and biomedical education.
- Worked with Faculty Affairs to deliver development programs, enabling both volunteer and full-time faculty to enhance their teaching skills.
- Supported audiovisual system operations during external events while assisting help desk staff with basic troubleshooting.
- Actively participated in cross-departmental meetings and contributed to various institution-wide committees.
Curriculum Coordinator
Geisinger Commonwealth
08.2013 - 07.2015
- Manage the delivery and coordination of clinical courses in years one and two of MD Program
- Coordinate course related activities and organizational meetings with Course Directors and clinical faculty
- Manage the preparation and execution of course exams (ParTest, ExamSoft) and teaching material
- Oversee course materials, grades, and student use in the Blackboard content management system
- Serve as point of contact for the MD1 & MD2 students, administration, Staff and Faculty at TCMC related to curricular issues and/or related academic or student affair policies.
Assistant Librarian
Geisinger Commonwealth
11.2012 - 08.2013
- Fill interlibrary loan requests
- Provide in person and electronic assistance to patrons
- Manage check out and return of books.
Education
M.Ed - Learning, Design, And Technology
Penn State University
University Park05.2019
Postbaccalaureate Certificate -
Penn State University
University Park, PA12.2017
Bachelor of Science -
Keystone College
La Plume, PA05.2009
Software
Impact
EduApp Center
APIs
SIS Integrations
Learn Platform
Credentials
Canvas Student Pathways
Studio/Catalog
Sales Force
Asana
Timeline
Principal Learning Experience Designer
Instructure
10.2022 - Current
Learning Consultant (Portfolium)
Instructure
04.2020 - 06.2021
Customer Success Manager (Portfolium)
Instructure
05.2019 - 10.2022
Trainer (Canvas LMS)
Instructure
05.2019 - 04.2020
Online Course Development Assistant
Binghamton University
09.2018 - 05.2019
Training & Support Specialist in Education Technology
Geisinger Commonwealth
06.2015 - 12.2017
Curriculum Coordinator
Geisinger Commonwealth
08.2013 - 07.2015
Education Technology Specialist
Geisinger Commonwealth
11.2012 - 09.2018
Assistant Librarian
Geisinger Commonwealth
11.2012 - 08.2013
M.Ed - Learning, Design, And Technology
Penn State University
Postbaccalaureate Certificate -
Penn State University
Bachelor of Science -
Keystone College
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