Samantha Christensen
Logan,UT
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Taco Time
Logan, UT
05.2019 - Current
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Conducted quality, timely performance feedback and performance appraisals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Technician/Front Desk Receptionist
Retina Associates of Utah
Logan, UT
03.2020 - 09.2021
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Completed scheduled appointments on time to drive quality service.
Education
High School Diploma -
Ridgeline High School
Millville, UT05-2020
Skills
- Staff Development
- Strategic Planning
- Workforce Management
- Performance Management
- Time Management
- Customer Relationship Management (CRM)
Certification
- CNA certified in the state of Utah
References
References available upon request.
Timeline
Technician/Front Desk Receptionist
Retina Associates of Utah
03.2020 - 09.2021
Manager
Taco Time
05.2019 - Current
High School Diploma -
Ridgeline High School
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