SAMANTHA CHRISTIE
MESA,AZ
Summary
My family, people and providing the highest quality patient care are my great passions in life. I have over 25 years of experience in the healthcare industry. In addition to my medical expertise, I am detail oriented, multitasking and adept at working with people in different levels. I am a very open and communicative person who enjoys multinational experiences. I am customer oriented and have strong problem-solving skills. Throughout my career, I have demonstrated strong leadership skills and a good working relationship with patients and colleagues. I am also highly structured, precise, results-oriented, and hands-on mentality. On top of that, I have proven to be reliable and compassionate, leaving a positive impression on patients.
Overview
29
29
years of professional experience
Work History
PCT, Phlebotomist, CNA
St. Joseph Hospital
Clinton Township, Michigan
10.1997 - 10.2004
- Received “Excellent Employee” award.
- ADL’s, Prevention of skin breakdown, vital signs, intake and output, blood pressures, non-sterile dressing changes and folly care.
Medication Technician/ Caregiver
Inspira Gateway
Gilbert, AZ
07.2024 - Current
- Administer medications accurately according to established protocols and patient care plans.
- Monitor patients' reactions to medications, documenting observations for healthcare team review.
- Prepare medication doses and maintain organized medication carts for efficient access.
- Collaborate with nursing staff to ensure timely administration of prescribed treatments.
- Assist in training new technicians on medication handling procedures and safety standards.
Medication Technician
The Oaks Senior Living
Gilbert, AZ
01.2024 - 04.2026
- Administered medications to residents according to established protocols and safety standards.
- Monitored residents' vital signs, reporting changes to nursing staff for prompt interventions.
- Documented medication administration and resident observations accurately in electronic health records.
- Assisted in developing individualized care plans, tailoring medication regimens to meet specific resident needs.
- Trained new staff on medication administration procedures and compliance requirements.
Medication Technician /Medication Technician/Elderly Caregiver
ProCare2U
Gilbert, AZ
08.2023 - 02.2024
- Administer medications accurately to patients per physician orders.
- Monitor patient responses to medications and report any adverse effects.
- Maintain accurate medication records and documentation for compliance.
- Ensure proper storage and handling of medications to maintain safety standards.
QA Appointment Qualifier / Inside Sales Representative
Unified Global Solution Telecommunication
Dallas, Texas
03.2022 - 02.2023
- Listen to recorded or live calls between call center agents and customers to evaluate the performance of agents in qualifying calls for appointments.
- Evaluate agents' adherence to script, their use of effective communication techniques, and their ability to handle objections.
- Identify areas of improvement in agents' performance and provide feedback and coaching to improve their skills and knowledge.
- Analyze call data to identify trends and make recommendations to improve the overall performance of the call center.
- Develop and implement quality control procedures, policies, and standards specific to the qualification of calls for appointments.
- Collaborate with cross-functional teams, such as customer support, scheduling, and management, to ensure that appointments are scheduled successfully and customers are satisfied with the process.
Patient Care Technician
Chandler Regional Medical Center
Chandler, Arizona
10.2018 - 10.2021
- Assisting patients with activities of daily living (ADLs), such as bathing, grooming, dressing, and eating.
- Taking vital signs, including blood pressure, heart rate, temperature, and oxygen saturation.
- Collecting and recording patient information, such as medical history, symptoms, and medication use.
- Performing basic medical procedures, such as drawing blood, inserting and removing catheters, and changing dressings.
- Responding to patient calls and alarms, and reporting changes in patient condition to the nurse in charge.
- Operating and maintaining medical equipment, such as oxygen tanks, suction devices, and electrocardiogram (ECG) machines.
- Providing emotional support and comfort to patients and their families.
- Maintaining a clean and safe patient environment by cleaning and disinfecting equipment and surfaces.
Gastrointestinal (GI) Endoscopy Technician
Central Arizona GI and Liver Institute
Gilbert, Arizona
10.2018 - 10.2021
- Preparing and sterilizing equipment and supplies for endoscopic procedures.
- Assisting the physician or nurse in positioning the patient for the procedure.
- Administering conscious sedation and monitoring the patient's vital signs during the procedure.
- Providing assistance to the physician during the procedure by passing instruments, suctioning, and adjusting equipment as needed.
- Monitoring and maintaining the patient's safety and comfort during the procedure.
- Cleaning and disinfecting equipment after the procedure.
- Maintaining inventory and ordering supplies as needed.
Certified Nursing Assistant (CNA)
Mountain Vista Medical Center
Mesa, Arizona
08.2013 - 09.2018
- Assisting patients with activities of daily living (ADLs).
- Helping patients with their mobility.
- Monitoring patients' vital signs, such as blood pressure, pulse, and temperature.
- Serving meals and assisting with feeding, if necessary.
- Providing emotional support and comfort to patients and their families.
- Maintaining patient records and reporting patients' conditions to RNs or LPNs.
- Assists with medical procedures, collects specimens, and performs basic wound care.
- Ensuring a clean and safe patient environment by maintaining cleanliness and hygiene standards.
Lead Med Tech
Fellowship Square
Mesa, Arizona
09.2010 - 10.2012
- Supervising staff.
- Managing operations.
- Performing tests.
- Analyzing test results.
- Maintaining quality control.
- Training staff.
- Developing and implementing new procedures.
- Passed medications for 30 patients in the Alzheimer's and assisted living unit and made sure all patients were taken care of.
- Made calls to the pharmacy and physicians to refill patients' prescriptions and spoke with families, answering any questions at their convenience, assessing patients' changing status, and reporting back to the nursing supervisor and families.
Education
Macomb Community College
Macomb, Michigan01-2003
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Lance Creuse
Macomb, Michigan01-2002
Skills
- Infection control standards
- Advanced phlebotomy
- Maintenance of endoscopic equipment
- Nurse's Assistant
- Blood glucose monitoring
- Sterile dressing changes
- GI endoscopy
- Application of boxed tractions
- Use of the CPM machine
- Application of various back braces
- Pin care
- Applying EKG leads for telemetry monitoring
- Analytical Skills
- Problem Solving
- Detail & Result-Oriented
- Teamwork
- Self-Motivation
- Friendly / Communicative
- Hands-on Mentality
- Customer-Oriented
- 5 Years Sales Experience
Interests
Traveling, walking, listening to music, reading, coffee
KEY ACHIEVEMENTS
Earned a “STAR AWARD” a few times at Mountain Vista., Received “EXCELLENT EMPLOYEE” award from St. Joseph Hospital., Earned a “STAR AWARD” in Michigan at St. Joseph’s Hospital a several times., In all my jobs in the healthcare industry, I was among the "FAVORITES" for patients., I have received many compliments on my work at Chandler Regional from my colleagues, patients and their families.
LEADERSHIP
In my previous professional experience, my supervisors have always asked me to train new employees. I have a very positive attitude, positive reinforcement, and strong leadership skills. I am a good team player and work very well with my colleagues.
Timeline
Medication Technician/ Caregiver
Inspira Gateway
07.2024 - Current
Medication Technician
The Oaks Senior Living
01.2024 - 04.2026
Medication Technician /Medication Technician/Elderly Caregiver
ProCare2U
08.2023 - 02.2024
QA Appointment Qualifier / Inside Sales Representative
Unified Global Solution Telecommunication
03.2022 - 02.2023
Patient Care Technician
Chandler Regional Medical Center
10.2018 - 10.2021
Gastrointestinal (GI) Endoscopy Technician
Central Arizona GI and Liver Institute
10.2018 - 10.2021
Certified Nursing Assistant (CNA)
Mountain Vista Medical Center
08.2013 - 09.2018
Lead Med Tech
Fellowship Square
09.2010 - 10.2012
PCT, Phlebotomist, CNA
St. Joseph Hospital
10.1997 - 10.2004
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Lance Creuse
Macomb Community College