Samantha Chudek
Westminster,USA
Summary
Experienced professional with a strong background in customer service, inside sales, and automotive administration. Demonstrated expertise in maintaining positive relationships with customers. Exceptional listening and communication skills. Highly adaptable team player with proficiency in technical literacy and computer knowledge. Known for exceptional organization and attention to detail, with a strong ability to prioritize and manage time effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Inside Sales
Galleher LLC
Irvine, CA
01.2022 - Current
- Answered customer questions regarding products, prices, and availability.
- Develop meaningful relationships with customers to encourage trust and loyalty.
- Follow up on cold and warm leads to further the sales process.
- Assists and works closely with outside sales personnel.
- Resolves customer problems/discrepancies in an expeditious and tactful manner.
- Ensures complete paperwork so orders are handled and processed properly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Internal Service Advisor/Administrative Assistant
Feldmann Imports Mercedes-Benz
Bloomington, MN
01.2021 - 10.2021
- Communicated between multiple departments, including technicians, supervisors, sales, and customer service.
- Facilitated the maintenance, repair, and detailing of incoming company and customer vehicles.
- Developed purchase orders for all incoming vendors.
- Primary contact for all departmental vendors.
- Assisted supervisors with the potential purchase of new company software.
- Maintained detailed documentation of all service activities including inspection reports, repair orders, warranty claims, and customer feedback forms.
- Provided administrative support such as filing documents and entering data into computer systems.
Customer Service Representative
Feldmann Imports Mercedes-Benz
Bloomington, MN
01.2019 - 01.2021
- Promptly answered phone calls and identified customers' needs.
- Responsible for managing various customer products, service requests, and appointments.
- Updated customer demographics and vehicle information in CDK and Momentum.
- Maintained multiple Excel spreadsheets to track annual customer maintenance schedules.
- Met daily individual and team goals by managing time and meeting expectations for productivity.
Assistant Manager
Cricket Wireless
Minneapolis, MN
10.2017 - 01.2019
- Direct customer service and sales
- Set up new accounts and process orders
- Trouble shoot customer device and account issues
- Perform opening & closing procedures including cash-in & out and bank deposits
- Track inventory and order to maintain store stock levels
- Train new employees on store procedures and how to use the POS and RQ systems
Hostess
Red Lobster
Maple Grove, MN
12.2016 - 11.2017
- Greeted and acknowledged all guests entering
- Communicated delays with waiting customers
- Served as a communication line between the customers and manager
- Oversaw dining room cleanliness and proper levels of staffing
- Computer entry of in-person and over the phone reservations
Customer Service
Jimmy Johns
Champlin, MN
10.2015 - 12.2016
- Processed online and in-person orders
- Performed opening and closing procedures
- Learned how to work quickly and efficiently in a fast-paced environment
Education
Associate of Science - Business Management
San Jose City College
San Jose, CA05-2025
High school diploma -
Champlin Park Senior High School
Champlin, MN06.2016
Skills
- IOS
- Customer service
- Retail Management
- Key Holder
- Inside Sales
- Sales
- Phone etiquette
- Computer skills
- Communication skills
- Organizational skills
- Office experience
- Microsoft Outlook
- Time management
- Microsoft Word
- Office Administration
Assessments
- Technical support: Customer situations, 10/21, Proficient
- Written communication, 10/21, Proficient
- Administrative assistant/receptionist, 10/21, Proficient
- Technical support, 10/21, Proficient
- Customer focus & orientation, 10/21, Proficient
- Call center customer service, 08/22, Proficient
- Customer service, 12/21, Proficient
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative/Inside Sales
Galleher LLC
01.2022 - Current
Internal Service Advisor/Administrative Assistant
Feldmann Imports Mercedes-Benz
01.2021 - 10.2021
Customer Service Representative
Feldmann Imports Mercedes-Benz
01.2019 - 01.2021
Assistant Manager
Cricket Wireless
10.2017 - 01.2019
Hostess
Red Lobster
12.2016 - 11.2017
Customer Service
Jimmy Johns
10.2015 - 12.2016
Associate of Science - Business Management
San Jose City College
High school diploma -
Champlin Park Senior High School
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