Samantha Clark
Haverhill,MA
Summary
Motivated professional with a passion for people. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services
Lake Opechee Inn and Spa
Laconia, NH
06.2023 - Current
- Maintain customer service standards and ensure customer satisfaction
- Providing guidance and direction to ensure efficient service
- Identify customer needs and respond to customer inquiries and complaints
- Ensure all customer service policies and procedures are followed
- Develop customer service strategies to improve customer satisfaction
- Maintain accurate records of customer service activities
- Manage daily operations of the front desk
- Greeted customers and provided customer service
- Managed customer inquiries and complaints
- Assisted customers with check-in and check-out
- Performed administrative duties such as filing, typing, and photocopying
- Answered phones and handled customer requests.
Assistant House Manager
Kimi Nichols Center, Inc
Salem, NH
03.2022 - 06.2023
- Providing services to adults with developmental disabilities and individuals who are dually diagnosed, acting as caregivers, positive role model
- Follow and implement house routines, programs and activities which promote skill development, provide opportunities for choice and decision making
- Ability to attend a medication administration class then show competency to hold a medication certificate
- Provide daily living skills during morning and/or evening routine such as personal hygiene, housekeeping, communication, nutrition, cooking and transportation
- Assist individual with shopping for personal items as well as grocery items.
Nanny
Self Employed
Wakefield, MA
08.2014 - 06.2023
- Full care for children, aged 2 months when hired
- Follow nutrition guidelines to prepare meals and snacks and adhere to food safety protocols
- Create games and other activities for the child to enjoy, including puppet shows, music time and imaginative play sessions
- Perform basic housekeeping duties, including laundry, and complete errands for household, including grocery shopping and some transportation
- Provide daily updates to parents.
- Stayed current on all required certifications necessary for working as a Nanny.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
Medical Billing Specialist
Optima Billing
Groveland, MA
01.2019 - 12.2019
- Collaborate with medical providers to determine billing
- Communicate with patients and answer questions
- Research new insurance policies
- Enter patient information into billing software
- Communicate with insurance providers to ask about claims
- Reviewed patients' medical and insurance information
- Entered medical codes into billing software
- Completed necessary appeals.
Team Leader
AmeriCorps MTCC
Great Falls, MT
12.2017 - 08.2018
- Duties included data entry, scheduling of volunteers, events, managing deadlines and reports and general office duties including generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- EmpowerMT serves the state of Montana by empowering youth leaders who work to end mistreatment, correct systemic inequalities and strengthen communities across the state
- EmpowerMT envisions a Montana where each person is respected, where differences are understood, where youth, institutions, and communities share a commitment to correct injustices, and where all people have the opportunity to thrive without the risk of violence or oppression.
Key Holder/Assistant Manager
Torrid
Seabrook, NH
03.2014 - 09.2016
- Lead team check-ins at the start of each shift
- Create schedules for team members based on their experience and skills
- Write job listings for openings on the retail team and post to job searching sites
- Help customers with overcoming any issues in the retail shopping or returning processes
- Train new employees on proper company procedures.
Claims Support Specialist
IWP (Injured Workers Pharmacy)
Andover, MA
01.2015 - 01.2016
- Assigned claim numbers to policies
- Made stop payments on checks and voided returned checks
- Processed incoming emails, faxes, and new loss emails
- Responded to questions and concerns information requests via telephone regarding quality issues from International and external parties to include claimant's brokers claim adjusters and vendors
- Obtained information for research of internal systems or requests from external sources
- Performed general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail, and preparing items for destruction
- Entered and proofread correspondence, forms, and related materials, and transcribes dictation and statements
- Generated sorts and distributes automated form letters
- Responded to inquiries from customers, including but not limited to adjusters, policyholders, agents, independent adjusters, and claimants and/or refers to others as required
- Handled all inquiries with customer service as a priority
- Assisted claims personnel with various activities, as required, including accessing and verifying policyholder information, providing other information, completing paperwork and preparing and entering loss reports, and/or claims information into the claims management system
- Processed independent adjusters' invoices through online accounts payable as well as worked on unnumbered mails.
Assistant Team Leader
AmeriCorps NCCC FEMA Corps
Vicksburg, MS
01.2014 - 11.2014
- Duties included a plethora of assorted projects; data entry, researching, writing grants, analyzing and verifying information
- FEMA Corps Members will solely focus on disaster preparedness, response, and recovery activities with FEMA, for the full 10 months of their service term
- While members primarily support their campus region, disaster relief efforts are based on community needs and members may have the opportunity to serve in other regions
- Members will be dedicated to FEMA deployments in areas of logistics, disaster survivor assistance, individual and public assistance, and recovery
- They will provide support in areas ranging from working directly with disaster survivors to supporting disaster recovery centers to sharing valuable disaster preparedness and mitigation information with the public.
Education
Bachelor's - Behavioral Science
Granite State College
true06.2024
High school or equivalent -
Timberlane Regional High School
01.2012
Skills
- Microsoft Office Expert
- Customer Service
- Computer Skills
- Excellent verbal, written and interpersonal communication skills
- Quick learning skills
- Self motivator
- High attention to detail
- Ability to handle multiple tasks simultaneously
- Disaster Recovery
- Childcare
- Grant Writing
- Specialized Pharmacy Services
- Upselling products and services
- Writing Skills
- Medical Billing
- Clerical experience
- Exceptional Phone etiquette
- Medical receptionist
- Office experience
- Microsoft Powerpoint
- Organizational skills
- Administrative experience
- Time management
- Accounting
- Guest Services
- Payroll
- Developmental Disabilities Experience
- Medical terminology
- VIP guest services
- Luxury guest services expertise
- Guests Services
Certification
- First Aid
- CPR
- Driver's License
- Life and Health Insurance
Timeline
Guest Services
Lake Opechee Inn and Spa
06.2023 - Current
Assistant House Manager
Kimi Nichols Center, Inc
03.2022 - 06.2023
Medical Billing Specialist
Optima Billing
01.2019 - 12.2019
Team Leader
AmeriCorps MTCC
12.2017 - 08.2018
Claims Support Specialist
IWP (Injured Workers Pharmacy)
01.2015 - 01.2016
Nanny
Self Employed
08.2014 - 06.2023
Key Holder/Assistant Manager
Torrid
03.2014 - 09.2016
Assistant Team Leader
AmeriCorps NCCC FEMA Corps
01.2014 - 11.2014
Bachelor's - Behavioral Science
Granite State College
High school or equivalent -
Timberlane Regional High School
- First Aid
- CPR
- Driver's License
- Life and Health Insurance
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