Samantha Clemens
Dublin,OH
Summary
Customer-oriented sales professional with thirteen years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
13
13
years of professional experience
Work History
Retail Sales Lead
Build A Bear Workshop Inc
Augusta, GA
08.2023 - Current
- Greeted customers, answered questions, and provided assistance with selections.
- Organized merchandise displays to attract customers and promote sales.
- Provided training for new staff members on product features, benefits, advantages.
- Managed inventory levels by monitoring stock movement and ordering replenishments when necessary.
- Implemented incentive schemes to motivate the sales team and boost productivity levels.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Manager
Woodchuckers Axe Throwing
Aiken, SC
08.2022 - Current
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
General Manager
Alley Downtown Taproom
Aiken, SC
03.2021 - 08.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Lead Sales Associate
Bath & Body Works
Aiken, SC
10.2019 - 12.2022
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Identified opportunities for process improvement and recommended changes as needed.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Familiarized self with new products and services to engage with customers about features and benefits.
Transcriptionist
Self-employed
Aiken, SC
09.2019 - 10.2019
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Replayed dictation tapes to verify contextual accuracy of reports.
- Reviewed audio files for accuracy and clarity prior to transcription.
- Utilized transcription software programs to convert audio recordings into written text.
- Edited transcripts for grammar, spelling, punctuation, syntax and clarity.
- Performed research on topics related to the recorded materials as needed.
- Compiled detailed reports summarizing findings from audio analysis projects.
Apparel Sales Associate
Academy Sports + Outdoors
Aiken, SC
03.2017 - 09.2019
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Performed daily register transactions including sales and returns.
- Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
- Provided advice on fashion trends in order to help customers make informed decisions when purchasing apparel items.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Communicated item availability with retail team members and shoppers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Small Business Owner
Multiple
Aiken, SC
08.2012 - 03.2019
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Line Cook
Pizza Hut
Chapmanville, WV
02.2011 - 05.2011
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Adhered to sanitation policies at all times when handling food products.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Education
High School Diploma -
Chapmanville Regional High School
Chapmanville, WV05-2011
Skills
- Sales Strategy Development
- Task Delegation
- Product Merchandising
- Promotional Planning
- Employee Performance Management
- Coaching and Mentoring
- Revenue Forecasting
- Inventory Management
- Sales Team Leadership
- Sales Strategy Implementation
- Delegating Work
- Sales Metrics Analysis
- Retail Operations
- Scheduling Employees
- Team Supervision
- Shrink Reduction
- Strategic Planning
- Training and Mentoring
- Store Opening and Closing
- Revenue Growth
- Visual Merchandising
- Financial Reporting
Timeline
Retail Sales Lead
Build A Bear Workshop Inc
08.2023 - Current
Manager
Woodchuckers Axe Throwing
08.2022 - Current
General Manager
Alley Downtown Taproom
03.2021 - 08.2023
Lead Sales Associate
Bath & Body Works
10.2019 - 12.2022
Transcriptionist
Self-employed
09.2019 - 10.2019
Apparel Sales Associate
Academy Sports + Outdoors
03.2017 - 09.2019
Small Business Owner
Multiple
08.2012 - 03.2019
Line Cook
Pizza Hut
02.2011 - 05.2011
High School Diploma -
Chapmanville Regional High School
Similar Profiles
Demetria HoangDemetria Hoang
Lead Sales Key Holder at Build A Bear Workshop IncLead Sales Key Holder at Build A Bear Workshop Inc
Cherokee BudauCherokee Budau
Assistant Manager at Build-A-Bear WorkshopAssistant Manager at Build-A-Bear Workshop
Ashley JutzeAshley Jutze
Sales Associate at Build A Bear Workshop IncSales Associate at Build A Bear Workshop Inc