Samantha Clevenger
Fresno,CA
Summary
Proven leader in retail operations, I enhanced inventory accuracy and streamlined parts management. Skilled in customer relations and operations management, I significantly improved service metrics and team efficiency. Demonstrates exceptional problem-solving abilities and a cooperative attitude, driving positive outcomes and customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Grease Monkey
10.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Parts Manager
AutoZone
11.2021 - 10.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Supervised and trained staff on product knowledge and customer service.
Certified Customer Service Representative
Valvoline Instant Oil Change
01.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in customer service excellence.
- Collaborated with team members to achieve performance goals, resulting in improved customer service metrics.
- Increased client retention by consistently delivering personalized solutions that met their unique needs.
- Delivered comprehensive product knowledge to clients, enabling informed decision-making regarding purchases or services.
Caregiver
Premier Heathcare
09.2018 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Customer Service Cashier
Big Lots Stores, Inc.
06.2018 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Delivery Driver
Pizza Hut
09.2016 - 05.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Skills
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Retail Operations
- Sales Strategies
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Complaint resolution
- Store maintenance
- Key holder experience
- Work Ethic and Integrity
- Customer Assistance
- Time management skills
- Refunds and exchanges
- POS system operations
- ID Verification
- Fraud Prevention Awareness
- Cooperative Attitude
- Coin and Currency Counting
- Attention to Detail
Timeline
Assistant Manager
Grease Monkey
10.2022 - 02.2023
Parts Manager
AutoZone
11.2021 - 10.2022
Certified Customer Service Representative
Valvoline Instant Oil Change
01.2021 - 11.2021
Caregiver
Premier Heathcare
09.2018 - 08.2021
Customer Service Cashier
Big Lots Stores, Inc.
06.2018 - 02.2021
Delivery Driver
Pizza Hut
09.2016 - 05.2018
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