Samantha coates
Manchester
Summary
Thrives in high-pressure kitchen environment, developing strong multitasking and time-management skills. Adept at maintaining high standards of food quality and safety while working collaboratively with team members. Looking to transition into new field by leveraging culinary expertise and commitment to delivering excellence in any role.
Overview
2
2
years of professional experience
Work History
Line Cook
Loves Travel Stop
02.2025 - 03.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Server
Waffle House
05.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Deli Team Lead
Petro Travel Center
01.2023 - 01.2024
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Managed daily financial transactions accurately while adhering to established cash-handling procedures.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Streamlined inventory management for reduced wastage and improved product availability.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Tennessee Rehbilitation Center
460 Ninth Avenue Smyrna,TN 3716708-2011
High School Diploma -
Wilson Central
419 Wildcat Way, Lebaonon, TN 3709005-2009
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Active listener
- Professional attitude
- Problem-solving
- Food safety knowledge
- Food safety
- Cleanliness standards
- Kitchen sanitization
- Knife skills
- Kitchen station setup
- Kitchen sanitation
- Following cooking methods
Timeline
Line Cook
Loves Travel Stop
02.2025 - 03.2025
Server
Waffle House
05.2024 - 01.2025
Deli Team Lead
Petro Travel Center
01.2023 - 01.2024
High School Diploma -
Tennessee Rehbilitation Center
High School Diploma -
Wilson Central