Samantha Cobaugh
Hamilton,OH
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering years of experience fostering repeat customers years through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bar Manager
Grandstand Bar And Grille
10.2017 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving different issues pertaining to the business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cash Management
- Strong Memory
- Strong communication
- Able to handle multiple task on time and in a timely manner.
- Providing high quality service in high demanding fast pace environment.
- Maintaining professionalism and proper etiquette at all times.
- Followed strict recipes and drink measurements to minimize product used.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Representative
Victoria's Secret & PINK
07.2017 - 08.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative Team Leader
Buckle
09.2015 - 04.2018
- Fostered vital customer relationships to generate $[Amount] in sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Clerk of Courts
Butler County
04.2016 - 10.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Education
High School Diploma -
Sinclair Community College
Dayton, OH04.2015
Skills
- Catering Services
- Counting Money
- Safety and Security Enforcement
- Monetary Transactions
- Able to handle high demanding situations in a very diverse group of individuals within timely manner
- Excelling in handling customer concerns with speed and knowledge support to achieve optimal satisfaction and maintaining long term loyalty
- High-Volume Environments
- Disciplinary Action
- Suggestive Selling
- Professional Relationships
Timeline
Bar Manager
Grandstand Bar And Grille
10.2017 - Current
Sales Representative
Victoria's Secret & PINK
07.2017 - 08.2018
Clerk of Courts
Butler County
04.2016 - 10.2016
Sales Representative Team Leader
Buckle
09.2015 - 04.2018
High School Diploma -
Sinclair Community College
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