Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Coleman

Colorado Springs,CO

Summary

Talented Crew Chief adept at keeping employees operating at high standards of efficiency, accuracy and quality. Hands-on management professional motivates improvements and maximizes performance. Ready to take on any task with a hardworking and resourceful mindset. Always looking for ways to improve team and business success.

Overview

3
3
years of professional experience

Work History

Crew Chief (Manager)

Culvers
02.2023 - 03.2024
  • Provided exceptional customer service, resulting in increased repeat business and positive feedback.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.
  • Managed tight schedules to ensure timely project completion and client satisfaction.
  • Trained all team members on key roles to maintain flexibility.
  • Managed team according to company standards and compliance requirements.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies

Assistant Manager

Saladworks
12.2021 - 12.2022
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Team member

Chick Fil A
07.2021 - 12.2021
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Streamlined the checkout process for faster service and improved customer experience.

Education

Diploma -

Hendrickson High School
Pflugerville, TX
06.2021

Skills

  • Crew Leadership
  • Receiving support
  • Filing
  • Service Upselling
  • Conflict Resolution
  • Team Development
  • Technical Support
  • Store maintenance
  • Staff Training
  • Problem-solving abilities
  • Money handling abilities

Timeline

Crew Chief (Manager)

Culvers
02.2023 - 03.2024

Assistant Manager

Saladworks
12.2021 - 12.2022

Team member

Chick Fil A
07.2021 - 12.2021

Diploma -

Hendrickson High School

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Samantha Coleman