Samantha Colin
Houston,TX
Summary
Results-driven individual skilled in analyzing market trends and negotiating contracts. Proven track record in developing strong client relationships and responding effectively to customer inquiries, ensuring high levels of satisfaction and compliance.
Overview
9
9
years of professional experience
Work History
Commercial Operations Analyst
Energy Ogre
Houston, TX
06.2018 - Current
- Facilitated client transactions, ensuring compliance with industry regulations.
- Analyzed market trends to provide clients with informed investment strategies.
- Negotiated contracts and agreements between clients and third parties.
- Developed and maintained strong relationships with clients to enhance loyalty.
- Collaborated with legal teams to review documentation and contracts.
- Responded promptly to customer inquiries regarding account activity or transactions.
- Developed long-term relationships with customers by providing personalized service and advice.
- Negotiated contracts between buyers and sellers in a timely manner.
- Assisted customers in making informed decisions about their investments based on current market conditions.
- Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
- Made bids and offers to buy or sell securities.
- Forecasted generation costs, market prices and demand to make accurate trading decisions.
- Managed supplier relations in accordance with company policies to drive supplier selection.
Restaurant Waiter
Las Mananitas Mexican Restaurant
Katy, Texas
08.2016 - 05.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders using restaurant POS system.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new waitstaff on menu knowledge and service protocols.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed multiple tables efficiently during peak service hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Education
High School Diploma -
Morton Ranch High School
Katy, TX05-2018
Skills
- Client transaction facilitation
- Market trend analysis
- Contract negotiation
- Investment strategy development
- Supplier relationship management
- Customer relationship management
Languages
Spanish
Full Professional
English
Full Professional
Affiliations
Home Bakery owner
Timeline
Commercial Operations Analyst
Energy Ogre
06.2018 - Current
Restaurant Waiter
Las Mananitas Mexican Restaurant
08.2016 - 05.2018
High School Diploma -
Morton Ranch High School