Samantha Collazos
Gainesville,USA
Summary
Highly organized and dedicated, possessing strong organizational skills to maintain a well-functioning office environment. Passionate about learning and growth, eager to excel in this role. Brings a readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. As a Clinical Administrative Assistant, ready to utilize and further develop time management and communication skills to contribute to the team's success.
Overview
19
19
years of professional experience
3
3
Certification
Work History
Office Manager
Florida Acupuncture & Counseling
06.2024 - 12.2024
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Clinical Administrative Assistant
Florida Acupuncture & Counseling
10.2023 - 06.2024
- Streamlined administrative processes for increased office efficiency and reduced wait times.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from insurance carriers.
- Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
- Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Supported clinic staff during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
Medical Office Specialist
North Florida Internal Medicine at GFP
07.2018 - 10.2019
- Manage all front office functions
- Excellent in-person and telephone customer service; appropriately directed patient inquires
- Accurately schedule patient appointments as well as checking patients in and out of the clinic
- Obtain demographic and insurance information; verify insurance information (i.e
- Effective and termination dates) and authorization requirements
- Obtain referrals and/or authorizations when needed for specialists and/or procedures
- Enter billing charges
- Filing and retrieving patients medical records from patients prior physicians or ER visits
- Assisted with the collection of financial responsibilities (co-pays, co-ins, remaining deductibles)
- Balanced financial spreadsheets at the end of the day
Motor Transport Operator
United States Army
01.2015 - 05.2018
- Performed duties as a squad leader to support the Brigade Support Battalion Distribution Company
- Supervised and provided technical guidance to my team of seven soldiers
- Planned, organized and assisted upper ranks lead logistic patrols so vehicles may be safely dispatched within the area
- Kept a detailed log of receivables, fills for motor transport, times, mileage and load data of equipment
Breastfeeding Peer Counselor/Senior Clerk
University of Florida
10.2013 - 12.2014
- Assess mothers' confidence in breastfeeding and provide basic assistance
- Provide basic education and encouragement on breastfeeding
- Keep accurate records
- Gives breastfeeding WIC literature provided by program
- Assists patients with accessing WIC services needed
- Maintains knowledge and skills about breastfeeding through ongoing learning opportunities such as breastfeeding workshops, monthly staff meetings, and independent reading
- Responsible for verifying eligibility and enrolling clients in the USDA granted program, WIC
- Followed protocol, so clients are seen in a timely fashion
- Upon completion of certification or mid-certification, clients are issued WIC EBT cards and then issued their benefits; clients are provided a shopping list and given return appointments
- Daily I was responsible for tallying WIC tips, voter registrations and assuring that all remaining EBT cards are accounted for
- Responsible for calling any no-show clients and rescheduling them for future appointments in order to help keep the programs participation rate up
Patient Financial Services Representative
Memorial Healthcare System
12.2008 - 10.2011
- Insurance verification
- Collected pending authorizations and financial obligations for radiology exams and surgical procedures
- Utilized available charities and foundations offered from the South Broward region to relieve the financial burden for patients who are incapable of payment
- Pre-registered patients for their impending appointments advised of any and all authorization issues and attempted to collect payment based on department guidelines
- Worked closely with the scheduling department, as well as shadow insurance denial and billing department
Front/Back Receptionist
Miami Pediatric Hematology/Oncology Associates
05.2006 - 11.2006
- Patient check-ins, collection of co-payments
- Answering 5 line telephone system and forward messages to the appropriate individuals
- Appointment confirmations as well as preparing charts and schedules for the following day
- Cross trained in obtaining specialists authorizations, billing and transcribing physician's notes
Patient Access Representative
Miami Children's Hospital
07.2005 - 08.2006
- Greeted and registered patients in system using AS400
- Collected and updated patient/health insurance demographics and updated information using AS400
Education
Associates of Arts -
Broward College
Pembroke Pines, FL06.2013
Skills
- Simple Practice
- RingCentral Microsoft Office
- HSRM
- EPIC
- EPRO
- CGI-Sovera (AMS)
- IDX Imagecast
- Rumba Mainframe
- FL WISE
- PowerPoint
- HDX
Locations
- Gainesville, FL, 32601
- Pembroke Pines, FL, 33024
- Fort Leonard Wood, MO, 65473
- Hollywood, FL, 33021
- Miami, FL, 33101
Certification
- Basic Life Support Certification (BLS)
- Mental Health First Aid (MHFA)
- Community Provider Healthshare Referral Management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Florida Acupuncture & Counseling
06.2024 - 12.2024
Clinical Administrative Assistant
Florida Acupuncture & Counseling
10.2023 - 06.2024
Medical Office Specialist
North Florida Internal Medicine at GFP
07.2018 - 10.2019
Motor Transport Operator
United States Army
01.2015 - 05.2018
Breastfeeding Peer Counselor/Senior Clerk
University of Florida
10.2013 - 12.2014
Patient Financial Services Representative
Memorial Healthcare System
12.2008 - 10.2011
Front/Back Receptionist
Miami Pediatric Hematology/Oncology Associates
05.2006 - 11.2006
Patient Access Representative
Miami Children's Hospital
07.2005 - 08.2006
Associates of Arts -
Broward College
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