Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Collier

Indianapolis,IN

Summary

Creative Baker with 8 years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills.

Overview

7
7
years of professional experience

Work History

Certified Baker Trainer

Panera Bread
Southport, IN
10.2019 - Current
  • Provided guidance and support to certified bakers in their daily operations.
  • Monitored performance of newly trained bakers to assess effectiveness of training methods employed.
  • Provided feedback on the performance of newly trained bakers during their probationary period.
  • Developed and implemented comprehensive training plans for certified bakers.
  • Designed individualized learning plans tailored to each certified baker's needs.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Designed appealing product displays to maintain unique presentation.

Customer Service Representative

Concentrix
Daleville, IN
09.2018 - 09.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints, ensuring a positive experience.

Baker

Texas Roadhouse Restaurant
Anderson, indiana
01.2017 - 02.2018
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
  • Ensured that all health regulations were followed at all times while working in the kitchen.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07-2018

Skills

  • Sanitation and safety standards
  • Baking techniques
  • Customer Service
  • Team leadership experience

Timeline

Certified Baker Trainer

Panera Bread
10.2019 - Current

Customer Service Representative

Concentrix
09.2018 - 09.2019

Baker

Texas Roadhouse Restaurant
01.2017 - 02.2018

High School Diploma -

Penn Foster Career School

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Samantha Collier