Samantha Collins
Phoenix,AZ
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Downtown Phoenix SpringHill Suites
Phoenix, AZ
04.2021 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Team Leader Manager
Jack in the Box
Phoenix, AZ
05.2017 - 03.2021
- Ensured compliance with company policies and regulations.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Recruited, trained, and supervised new staff members.
- Oversaw daily workloads and workflow for smooth operations.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Greeted customers and took their orders in a friendly and efficient manner.
Night Crew Stocker
Fry's Grocery Store
Phoenix, AZ
01.2015 - 05.2017
- Assisted in unloading stock from delivery trucks and stocking shelves.
- Conducted inventory checks to ensure shelves were adequately stocked with products.
- Organized backroom storage areas for efficient product retrieval.
- Ensured all products were properly labeled and placed on the correct shelf.
- Maintained a clean and organized work area throughout shift.
- Provided excellent customer service when answering questions or locating items for customers.
- Verified pricing accuracy of all merchandise before stocking shelves.
- Loaded carts with requested items and assisted customers to their vehicles.
- Checked shipments against purchase orders to verify accuracy of deliveries.
- Inspected incoming freight for damages or shortages, reporting any issues promptly.
- Assisted in maintaining an orderly checkout area by restocking bags and other supplies.
Skills
- Guest Check-In and Check-Out
- Cash Handling
- Guest Relations
- Hospitality Services
- Training and Mentoring
- Staff Supervision
- Employee Scheduling
- Customer Service
References
References available upon request.
Timeline
Front Desk Supervisor
Downtown Phoenix SpringHill Suites
04.2021 - Current
Team Leader Manager
Jack in the Box
05.2017 - 03.2021
Night Crew Stocker
Fry's Grocery Store
01.2015 - 05.2017
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