Samantha Collins
Fort Lauderdale
Summary
Dedicated crew leader with expertise in safety compliance and team training. Proven ability to enhance operational efficiency and improve team performance in dynamic environments.
Motivated individual with a strong background in crew management and process improvement. Recognized for enhancing safety practices and training initiatives that drive team performance and operational success.
Results-oriented professional experienced in crew oversight and traffic control operations. Skilled in implementing safety protocols and fostering collaboration among team members to ensure seamless project execution and optimal service delivery.
Overview
9
9
years of professional experience
Work History
Crew Leader
Flagger Force Traffic Control Services
Pompano Beach, FL
05.2025 - Current
- Directed traffic control operations, ensuring safety compliance and efficient flow around work zones.
- Trained crew members on safety protocols and operational procedures to enhance team performance.
- Coordinated with local law enforcement and construction teams to ensure effective communication during projects.
- Monitored equipment usage and maintenance schedules to optimize operational efficiency.
Check-in Agent
SMS International Shore Operations
Fort Lauderdale, FL
10.2024 - Current
- Managed passenger check-in processes, ensuring smooth and efficient operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with boarding staff to facilitate on-time departures and maintain flow of operations.
- Utilized reservation systems to confirm bookings and update passenger information accurately.
Check-in Agent
Margaritaville
West Palm Beach, FL
04.2024 - Current
- Trained new agents on check-in procedures and best practices for customer interactions.
- Implemented process improvements that enhanced efficiency during peak travel times.
- Monitored compliance with safety regulations and company policies at check-in counters.
- Assisted in developing training materials to improve team performance and service quality.
General Manager
Wingstop
Fort Lauderdale, FL
02.2019 - 06.2024
- Led operational strategies to enhance overall store performance and customer satisfaction.
- Developed and implemented training programs to improve team efficiency and service quality.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Analyzed sales data to identify trends, driving targeted marketing campaigns and promotions.
Supervisor
Landmark Hotel
Fort Lauderdale, FL
03.2017 - 04.2018
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Led training programs for new staff, enhancing team performance and service standards.
- Implemented process improvements that increased operational efficiency within hotel departments.
- Coordinated schedules and assignments to optimize resource allocation and staff productivity.
Education
Associate of Science -
Associate of Science - Business Management
Keiser University
Fort Lauderdale, FL03-2014
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Safety protocols and procedures
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Timeline
Crew Leader
Flagger Force Traffic Control Services
05.2025 - Current
Check-in Agent
SMS International Shore Operations
10.2024 - Current
Check-in Agent
Margaritaville
04.2024 - Current
General Manager
Wingstop
02.2019 - 06.2024
Supervisor
Landmark Hotel
03.2017 - 04.2018
Associate of Science -
Associate of Science - Business Management
Keiser University