Samantha Colmenares
Hialeah,Florida
Summary
My goal in this field consists of improving customer satisfaction, enhancing communication skills, or increasing efficiency in handling phone calls and appointments.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Sales Associate
VeraMed Health
01.2025 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional assistance to clients, ensuring a positive customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted staff members with day-to-day tasks such as preparing materials for presentations and programs.
Front Desk/Receptionist
Vista Security services international
01.2023 - 08.2024
- Monitors building access point of entry
- Serve as the primary security access point
- Detect signs of intrusion and ensure security of doors and windows
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Provide on-site support for Security Management initiatives that ensure the integrity of on-site and remote personnel
Front Desk / Receptionist
H&H HealthCare Center
01.2022 - 01.2023
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying providers of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
Customer service/ Cashier
Publix
01.2020 - 01.2022
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Education
High School /Ged -
Monsignor Edward Pace Highschool
Skills
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Quality focus
- Technical support
- Process improvement
- Record keeping
- Product knowledge
- Order processing
- Data entry
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Sales support
- Scheduling appointments
- Follow-up skills
- Script adherence
- Complaint handling
- Call escalation
- Stress management
- Computer proficiency
- Call management
- Customer relationship management (CRM)
- Customer satisfaction measurement
- Multi-task management
- Problem-solving
<Enter your own>
Timeline
Customer Service Representative/Sales Associate
VeraMed Health
01.2025 - Current
Front Desk/Receptionist
Vista Security services international
01.2023 - 08.2024
Front Desk / Receptionist
H&H HealthCare Center
01.2022 - 01.2023
Customer service/ Cashier
Publix
01.2020 - 01.2022
High School /Ged -
Monsignor Edward Pace Highschool
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