Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Colon

Houston,TX

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pride Staffing
Houston, TX
06.2023 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Phlebotomy Technician

Quest Diagnostics
Houston, TX
08.2022 - 05.2023
  • Stored collected specimens according to established protocols for transport to the laboratory.
  • Collected specimen samples and transported to laboratory for processing.
  • Assisted in training new employees on proper phlebotomy techniques.
  • Educated patients regarding the procedure and answered any questions they had.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Labeled specimen containers with patient information accurately and legibly.

Front End Team Lead

Academy Sports Outdoors
Houston, TX
02.2020 - 04.2023
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Conducted code reviews and identified areas of improvement in the existing codebase.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided technical leadership, mentorship and guidance to team members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Greeted customers to determine wants or needs.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

GED -

Riverside High School
Decaturville, TN
10-2018

Some College (No Degree) -

Lee College
Baytown, TX

Skills

  • Data Collection
  • Information Security
  • Consultative Sales
  • Appointment Scheduling
  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • Complaint Resolution
  • Medical Terminology Knowledge
  • Retail Sales Customer Service

Certification

  • bls certification
  • cpt certification

Languages

Spanish
Limited

Timeline

Customer Service Representative

Pride Staffing
06.2023 - Current

Phlebotomy Technician

Quest Diagnostics
08.2022 - 05.2023

Front End Team Lead

Academy Sports Outdoors
02.2020 - 04.2023

GED -

Riverside High School

Some College (No Degree) -

Lee College

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Samantha Colon