Samantha Colon
The Bronx,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Hospitality Specialist
Cushman And Wakefield
2023.04 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Developed and executed strategies to improve operational efficiency.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Developed and maintained positive relationships with guests for satisfaction.
- Mastered various property management systems to efficiently handle reservations, record keeping, billing processes, and inventory tracking.
Receptionist
Microsoft/CBRE
2022.02 - 2023.04
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Coordinated schedules and timelines for events.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Amenities Experience Coordinator
URBN
2021.10 - 2022.02
- Coordinated schedules and timelines for events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time.
Front Desk Agent
Edison Hotel
2021.03 - 2021.10
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used automated mail processing equipment to sort and collate mail.
- Maintained clean and organized mail room to promote safety and efficiency.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Fireguard Officer
Motivated Security
2020.09 - 2021.03
- Completed patrols in assigned areas to identify and deter criminal activities.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Receptionist
Mulligan Security
2018.06 - 2020.09
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Cashier
Au Bon Pain
2017.06 - 2018.03
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Renaissance Charter High School For Innovation
06.2016
Skills
- Time Management
- Mail Handling
- Telephone Skills
- Microsoft Office
- Reception Desk Management
- Data Inputting
- Leadership Competency
- File and Records Management
- Meeting Preparation
- Office Administration
- Information Protection
- Organization Skills
Timeline
Hospitality Specialist
Cushman And Wakefield
2023.04 - Current
Receptionist
Microsoft/CBRE
2022.02 - 2023.04
Amenities Experience Coordinator
URBN
2021.10 - 2022.02
Front Desk Agent
Edison Hotel
2021.03 - 2021.10
Fireguard Officer
Motivated Security
2020.09 - 2021.03
Receptionist
Mulligan Security
2018.06 - 2020.09
Cashier
Au Bon Pain
2017.06 - 2018.03
High School Diploma -
Renaissance Charter High School For Innovation
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