Samantha Committe
205 Tawneywood Way,GA
Summary
Dynamic Declarant Manager with a focus on process improvement, effective communication, and problem-solving. Successfully managed multiple communities while ensuring compliance with regulations and maintaining high resident satisfaction. Prepared to drive operational excellence and support organizational goals. Proficient at utilizing software tools to streamline operations and enhance client satisfaction. Results-driven professional with strong communication skills and a client-driven mindset. Proven ability to manage budgets, streamline workflows, and resolve issues effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Declarant Manager
Beacon Management Services
Atlanta, GA
04.2023 - Current
- Managed budgeting for 26 communities for budget shortfalls to keep resident dues low during the sales phase.
- Negotiated and oversaw contracts for essential services like landscaping, trash removal, and maintenance.
- Responsible for approval or denial of home modifications, ensuring they align with the developer’s specific vision for the neighborhood.
- Inspected properties monthly for CC&R violations and sent notices to maintain high curb appeal for prospective buyers.
- Held annual meetings for homeowners to review budgets and address concerns
Declarant Coordinator
Beacon Management Services
Atlanta, GA
11.2023 - 05.2024
- Managed communication between departments to streamline workflow processes.
- Organized team events to promote a positive work environment.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company protocols.
Customer Service Property Management
Beacon Management Services
Atlanta, GA
04.2023 - 11.2023
- Implemented STAN AI software system for the entire company, populated database with properties and responses and ran training sessions.
- Researched and responded to homeowner inquiries regarding assessment payments, maintenance requests and other issues.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled resident complaints and expedited maintenance requests.
Client Accountant
Providence Enterprises
Alpharetta, GA
01.2022 - 03.2023
- Completed administrated projects using various software programs, including Buildium, Yardi Breeze, Quickbooks, Guestly, Google Drive, Air BNB and Stripe property database management.
- Managed accounting and billing issues for over 15 different clients and properties
- Balanced books for credit cards, bank and trust accounts, security deposits, LMRs, rents, late fees and tenant ledgers
- Coordinated with vendors for properties responsible for utilities and repairs and managed all payables
- 1099 generation for vendors and spreadsheets for client accounts
- Updated tenant ledgers and portal profiles including information on renters insurance, lease documents and legal information
- Problem and conflict resolution with clients and vendors
Skills
- Excellent communication skills and effective problem solving
- Exceptional at process Improvement to streamline workflows to boost efficiency, reduce costs, and ensure consistency of client interaction
- High motivation to resolve customer issues and de-escalate conflict situations
- Proficiency in STAN AI, HOAi, Vantaca, Buildium, Yardi Breeze, QuickBooks, Microsoft Office, Sharefile, and other systems
- Positive, professional and client-driven attitude
Certification
CAM
Accomplishments
Rising Star Award 2023 Beacon Management Services
Timeline
Declarant Coordinator
Beacon Management Services
11.2023 - 05.2024
Declarant Manager
Beacon Management Services
04.2023 - Current
Customer Service Property Management
Beacon Management Services
04.2023 - 11.2023
Client Accountant
Providence Enterprises
01.2022 - 03.2023