Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Confer

Albuquerque,NM

Summary

Dedicated, hardworking professional, with over 20 years of experience. Thrives in a fast paced environment, known for successfully troubleshooting problems and formulating effective solutions. History of stepping into roles and quickly making positive changes to drive company success. Truly understands the importance of providing exceptional customer service to each and every individual that walks through the door. Showing up every day with a positive attitude and always wearing a smile, is top priority

Overview

5
5
years of professional experience

Work History

Retail Store Manager

Speedway
Albuquerque, NM
09.2023 - 07.2024

  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw employee recruiting, onboarding and training
  • Mentored employees on the importance of providing the highest level of customer service to each and every customer
  • Delivered consistent feedback to team members to continuously improve customer service and satisfaction
  • Cross-trained in every store role to maximize operational, clerical, and product knowledge.

General Manager

DK
Albuquerque, NM
05.2022 - 06.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules that optimize workflow and productivity, while adhering to labor budget.
  • Complied with health and safety standards by maintaining a clean and safe environment for customers and employees.
  • Reviewed store sales and performance data constantly, ensuring goal achievement.

Store Supervisor

Dollar General
Albuquerque, NM
02.2022 - 05.2022
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Conducted store walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels, safety, and overall appearance
  • Planned and led team meetings to review overall store results, discussing new and ongoing goals and priorities
  • Delegated tasks to team members, focusing on their strengths and abilities, to optimize store efficiency and productivity
  • Maintained attractive, well-organized displays with regular resets

Store Manager/Assistant Manager

Family Dollar
Albuquerque, NM
10.2019 - 01.2021
  • Maintained high store standards in merchandising, security and visual presentation
  • Enforced company policies/procedures to strengthen operational standards across all departments
  • Served as a liaison between staff and senior management
  • Kept up-to-date knowledge and staff trained on company policy, procedure, and product and pricing info
  • Reviewed feedback forms and surveys then communicating with staff finding solutions regarding complaints/suggestions
  • Collaborated with team members to set sales goals and develop strategies for achieving them
  • Identified new opportunities to increase sales and achieve store targets.

Education

Certification - Medical Asst./Lab Tech.

Franklin Medical College
Albuquerque, NM
08.1996

Diploma - General Studies

Del Norte High School
Albuquerque, NM
05.1993

Skills

  • Exceptional Customer Service Skills
  • Sales Analysis
  • Problem solving and conflict resolution
  • Hiring and Training
  • Coaching and Mentoring
  • Profit and Loss Management
  • Inventory Control
  • Employee Scheduling
  • Multitasking/Organization skills
  • Operations Management

References

  • PENNY MORTON, Former District Manager, (615) 981-6522
  • STEPHANIE HOCK, Former Supervisor, (505) 582-4337
  • VICTOR CASTILLO, Business Owner Former Supervisor, (505) 203-1451

Timeline

Retail Store Manager

Speedway
09.2023 - 07.2024

General Manager

DK
05.2022 - 06.2023

Store Supervisor

Dollar General
02.2022 - 05.2022

Store Manager/Assistant Manager

Family Dollar
10.2019 - 01.2021

Certification - Medical Asst./Lab Tech.

Franklin Medical College

Diploma - General Studies

Del Norte High School

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Samantha Confer