Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Confer

Albuquerque

Summary

Results-driven Retail Store Manager with a proven record of customer service excellence, innovative visual merchandising, and effective inventory management control. A strong leader and communicator, dedicated to driving store success through mentoring and efficient team management. Achieving elevated store performance and productivity, increased revenue, and exceeded goals.

Overview

6
6
years of professional experience

Work History

Retail Store Manager

Speedway
09.2023 - 07.2024
  • Managed critical financial tasks including EOD reports, cash handling, and deposit preparation, ensuring accuracy and compliance in all transactions
  • Implemented daily security footage reviews, identifying potential risks and policy violations to proactively address safety concerns and maintain store compliance
  • Fostered strong vendor relationships and streamlined store order processes, optimizing inventory management and enhancing operational efficiency
  • Spearheaded initiatives to boost productivity, improve team morale, and enhance customer service, through targeted feedback and training, creating a positive work environment and drive operational efficiency

Store Manager

DK
05.2022 - 08.2023
  • Optimized store operations through strategic task delegation, enhancing productivity and reducing operational costs while maintaining budget constraints
  • Fostered a team-oriented culture focused on maintaining high standards of cleanliness and safety, improving overall store environment and customer experience
  • Implemented data-driven inventory management, conducting daily cycle counts and trend analysis to boost stock turnover and minimize waste in perishable goods
  • Developed and executed creative strategies to streamline workflows, resulting in measurable improvements in operational efficiency and team performance

Store Supervisor

Dollar General
09.2020 - 05.2022
  • Boosted sales by 20% in 3 months through effective visual merchandising and store organization
  • Analyzed sales data to identify issues in need of immediate attention and developed strategies for long term improvements
  • Cross-trained in all store roles, maximizing operational knowledge staying current on new policies and product updates
  • Conducted staff meetings to assess performance and align team with company goals

Store Manager/Assistant Manager

Family Dollar
11.2018 - 03.2020
  • Led loss prevention training, cutting External store shrink by 15% in six weeks
  • Conducted cash audits, reviewed voided transactions and returns, and viewed store CCTV cameras daily, reducing internal shrink incidents by 12%
  • Analyzed customer surveys and feedback to enhance service and resolve complaints

Education

Certification in Medical Asst./Lab Tech. -

Franklin Medical College
Albuquerque, NM
08.1996

Diploma in General Studies -

Del Norte High School
Albuquerque, NM
05.1993

Skills

  • Excellent Customer Service
  • Outstanding Communication Skills
  • Employee Relations
  • Problem Solving/Conflict Resolution
  • Team Building/Leadership
  • Coaching and Mentoring
  • Inventory Management
  • Loss Prevention
  • Employee Scheduling
  • Multitasking/Organization
  • Operations Management
  • Payroll
  • Visual Merchandising

Timeline

Retail Store Manager

Speedway
09.2023 - 07.2024

Store Manager

DK
05.2022 - 08.2023

Store Supervisor

Dollar General
09.2020 - 05.2022

Store Manager/Assistant Manager

Family Dollar
11.2018 - 03.2020

Diploma in General Studies -

Del Norte High School

Certification in Medical Asst./Lab Tech. -

Franklin Medical College

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Samantha Confer