Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Contaldi

Keller,TX

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Server

Legends
Fort Worth, Texas
07.2023 - 07.2024
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus and answered questions regarding items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.

Server

Next Bistro
Colleyville, Texas
05.2021 - 02.2022
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Informed customers of daily specials and signature menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

High School Diploma -

Keller High School
Keller, TX
05-2022

Skills

  • Food Delivery
  • Beverage Preparation
  • Guest Engagement
  • Table Setting
  • Food Running
  • Table Bussing
  • Supply Restocking
  • Food inspection
  • Safe Food Handling
  • Wine Pairings
  • Menu knowledge
  • Professional Appearance
  • Food station setup
  • Relationship Management
  • Performance Improvement
  • Menu presentation
  • Sales Techniques
  • Strong Work Ethic
  • Dining customer service
  • Guest Seating
  • Banquet Coordination
  • Check payment processing
  • Positive and professional
  • Suggestive Selling
  • Liquor, wine, and food service
  • POS operation
  • Sales expertise
  • Table setting arrangements
  • Price memorization
  • Point of Sale (POS) system operations
  • Exceptional customer service
  • Food safety understanding

Timeline

Server

Legends
07.2023 - 07.2024

Server

Next Bistro
05.2021 - 02.2022

High School Diploma -

Keller High School

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Samantha Contaldi