Samantha Contreras
San Antonio,TX
Summary
Proven Dental Technician with a track record of enhancing client satisfaction at Methodist Healthcare Ministries through cutting-edge services and high-quality standards. Skilled in CAD/CAM software and adept in quality control, I excel in teamwork, problem-solving, and efficient multitasking. My commitment to continuous professional development and patient care excellence sets me apart.
Overview
12
12
years of professional experience
Work History
Dental Technician
Methodist Healthcare Ministries
04.2018 - Current
- Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.
- Upheld high-quality standards consistently, enhancing client retention rates.
- Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
- Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
- Contributed to a safe working environment by adhering to infection control protocols and maintaining a clean workspace.
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
- Assisted in training new technicians, contributing to overall team skill growth and improved laboratory performance.
- Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
- Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication.
- Troubleshot complex cases, identifying issues and recommending solutions for successful outcomes.
Front Desk Receptionist
North Babcock Dental
02.2015 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Dental Assistant
North Babcock Dental
02.2015 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
Sales Associate
Rue 21
06.2013 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Southwest High School
Atascosa, TX06.2014
Skills
- Quality control analysis
- Work order following
- Customer service
- Quality assurance
- Patient confidentiality
- Infection control procedures
- Laboratory equipment operation
- Quality control
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Patient communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Self motivation
- Task prioritization
- Goal setting
- Professionalism
- Time management abilities
- Interpersonal communication
Languages
Spanish
English
Timeline
Dental Technician
Methodist Healthcare Ministries
04.2018 - Current
Front Desk Receptionist
North Babcock Dental
02.2015 - 04.2018
Dental Assistant
North Babcock Dental
02.2015 - 04.2018
Sales Associate
Rue 21
06.2013 - 08.2014
High School Diploma -
Southwest High School
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