Samantha Cooley
Silver Spring,MD
Summary
Over 10 years of experience in general management, and customer service/ retail sales in the restaurant and retail industries. Seeking an opportunity to expand skills while facilitating growth within the company. Experienced Retail Merchandiser associate versed in using product placement, end caps, points of purchase, and other props displays to the company’s best advantage. Goal-oriented nature to promote an optimized workflow for a fulfilling and engaging overall team and customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Visual/Floorset Associate
BATH AND BODY WORKS (LIMITED BRANDS)
Bethesda, MD
10.2020 - Current
- Support delivering sales plan through effective and efficient merchandise management
- Abide by asset protection and safety messages in daily operations
- Support merchandise replenishment activities that support a full and abundant store
- Assist with floor sets, window changes, visual presentations, and signage placement.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Customer Service Clerk
NAVY EXCHANGE (NEX) (Federal Position)
Bethesda, MD
11.2017 - Current
- Worked closely with management team to implement strategies that would result in increased sales volume.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Complete sales transactions accurately and efficiently using a cash register, Run daily cash and sales reports
- Verified order information against system data to prevent errors.
- Communicate with customers knowledgeably and tactfully
- Ensure merchandise is fully stocked and attractively displayed
- Handle customer returns and complaints tactfully and efficiently
- Assist in creating store displays and periodic inventories.
- Strengthened customer retention by offering discount options.
- Monitored inventory levels to ensure availability of merchandise for customers.
General Manager
MONGO
Columbus, GA
10.2009 - 12.2014
- Promoted to manager within 3 months of being hired
- Managed 25 employees in a Mongolian barbeque restaurant with over $650,00 annually in sales
- Experienced as kitchen supervisor; took a hands-on approach with cooks, servers, and all staff members
- Integrated BOH and FOH to create a seamless experience for guests
- Trained and hired all servers and FOH staff; succeeded in achieving less than 25% turnover rate
- Performed frequent quality checks on all food
- Ensured guests had a great meal and overall pleasant experience
- Managed and improved store standards
- Excelled during rush times and with large groups
- Achievements: Voted Reader’s Choice Award’s Best Place for Lunch and Best New Restaurant in 2009.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Associate of Arts degree in Nursing in progress -
Montgomery College
Takoma Park, MD05-2024
Bachelor of Science - Nursing
University of Maryland
College Park, MDCertificate Progam - Nursing
Columbus Technical College
Columbus, GA08-2016
Certificate - Business Management
Montgomery College
Takoma Park, MD05-2021
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Inventory control, cash and sales reports, accounts payable and payroll, cash handling
- Planogram Execution
- Stock Replenishment
- Visual Merchandising
- Stock Rotation
- Friendly and Outgoing
- Active Listener
- In-Store Support
- Vendor Relations
- Stockroom Organization
- POS Systems Knowledge
Clearance
Has completed SF-86 from a previous role
Certification
* Obtained Nursing Assistant Certification.
* Obtained Basic Life Support Certification.
Volunteering Experience
Junior League of Washington D.C
Involvement with various local causes within the local communities
- Mentorship
- Community Engagement
- Food/Clothing drives
- Education/ Reading Events for Children in the surrounding community
- Fundraising Events
Timeline
Visual/Floorset Associate
BATH AND BODY WORKS (LIMITED BRANDS)
10.2020 - Current
Customer Service Clerk
NAVY EXCHANGE (NEX) (Federal Position)
11.2017 - Current
General Manager
MONGO
10.2009 - 12.2014
Associate of Arts degree in Nursing in progress -
Montgomery College
Bachelor of Science - Nursing
University of Maryland
Certificate Progam - Nursing
Columbus Technical College
Certificate - Business Management
Montgomery College
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