SAMANTHA COOPER
Strategic Thinker | Organizational Ninja | Servant Leader
Summary
Detail-driven with proven track record of providing exceptional customer service. Expert time management and strong decision making skills to manage concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience and strengths in team management, event planning, and administration.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Director and Pastor of Student Ministries
Riverbend Church
Austin, Texas
08.2019 - 05.2021
- Directed middle and high school ministries for 2200+ member church
- Managed 25 member student ministry team
- Created weekly programming and curriculum for 150 students
- Led weekly team meetings to plan, delegate, and manage priorities
- Facilitated monthly one-on-one meetings with team to assess goals, mentor, and ensure development and retention
- Managed $250,000 annual budget to minimize expenses and maximize efficiency
- Collaborated with 18-person pastoral team in bi-weekly pastors meetings
- Reorganized ministry due to Covid-19 to continue meeting needs of students, families
- Led team of 12 Austin-area pastors to plan and manage all aspects of annual retreat for 1500+ people
- Continued duties of Director of Middle School Ministry
Director of Middle School Ministry
Riverbend Church
Austin, Texas
10.2014 - 08.2019
- Planned and directed activities for 100+ students each Sunday, including 20-30 minute presentation
- Increased average attendance across all events by 40%
- Coordinated and directed summer camp logistics, transportation, lodging, food, venues, speaker, curriculum, recreation, for 100+ students and 20+ volunteer leaders
- Developed new annual community outreach event to engage 200+ students over 5 years in Austin and San Antonio, Texas
- Volunteered as part of leadership team on 3 international service trips to El Salvador to provide support to school of 150+ students and community of 500+ people
- Managed, and delegated to, Asst. Director of Middle School Ministry
- Maintained database of 400+ students/families
- Created weekly email newsletter
Remote Stylist
Stitch Fix
02.2015 - 12.2018
- Online styling for 60+ clients per week
- Provided positive customer experience and build lasting rapport through personalized customer service
- Attended monthly trainings to maintain high level of ongoing education and customer service practices
Director of Guest and Member Services
BodyBusiness Health Club and Spa
03.2013 - 09.2014
- Managed 1000+ member accounts for increased retention and maximization of revenue per member
- Performed concierge services for members for tours, personal training, and spa services to increase member retention by 22%
- Trained and mentored 40+ staff to ensure company service standards are upheld
- Taught group fitness classes for 60-100 people per week
Education
Master of Arts - Theology
Fuller Theological Seminary
05.2019 - 05.2021
Bachelor of Science - Sport Management
Texas A&M University
College Station 08.2008 - 05.2012
Skills
Detail Driven, Strategic Organization
undefinedAffiliations
Doug Congdon
Supervisor at Riverbend Church
Position Held: Director and Pastor of Student Ministries
785-383-6764
Doug.congdon@gmail.com
Aaron Foor
Supervisor at Riverbend Church
Position Held: Pastor of Missions, Outreach, and Connections
737-888-1855
Aaron@alliancesouthcentral.com
Ali Lucas
Supervisor at BodyBusiness Health Club and Spa
Position Held: Assistant General Manager
512-468-6174
Aliclucas@gmail.com
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