SAMANTHA COOPER
Strategic Thinker | Organizational Ninja | Servant Leader
Summary
Detail-driven with proven track record of providing exceptional customer service. Expert time management and strong decision making skills to manage concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience and strengths in team management, event planning, and administration.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Director and Pastor of Student Ministries
Riverbend Church
Austin, Texas
08.2019 - 05.2021
- Directed middle and high school ministries for 2200+ member church
- Managed 25 member student ministry team
- Created weekly programming and curriculum for 150 students
- Led weekly team meetings to plan, delegate, and manage priorities
- Facilitated monthly one-on-one meetings with team to assess goals, mentor, and ensure development and retention
- Managed $250,000 annual budget to minimize expenses and maximize efficiency
- Collaborated with 18-person pastoral team in bi-weekly pastors meetings
- Reorganized ministry due to Covid-19 to continue meeting needs of students, families
- Led team of 12 Austin-area pastors to plan and manage all aspects of annual retreat for 1500+ people
- Continued duties of Director of Middle School Ministry
Director of Middle School Ministry
Riverbend Church
Austin, Texas
10.2014 - 08.2019
- Planned and directed activities for 100+ students each Sunday, including 20-30 minute presentation
- Increased average attendance across all events by 40%
- Coordinated and directed summer camp logistics, transportation, lodging, food, venues, speaker, curriculum, recreation, for 100+ students and 20+ volunteer leaders
- Developed new annual community outreach event to engage 200+ students over 5 years in Austin and San Antonio, Texas
- Volunteered as part of leadership team on 3 international service trips to El Salvador to provide support to school of 150+ students and community of 500+ people
- Managed, and delegated to, Asst. Director of Middle School Ministry
- Maintained database of 400+ students/families
- Created weekly email newsletter
Remote Stylist
Stitch Fix
02.2015 - 12.2018
- Online styling for 60+ clients per week
- Provided positive customer experience and build lasting rapport through personalized customer service
- Attended monthly trainings to maintain high level of ongoing education and customer service practices
Director of Guest and Member Services
BodyBusiness Health Club and Spa
03.2013 - 09.2014
- Managed 1000+ member accounts for increased retention and maximization of revenue per member
- Performed concierge services for members for tours, personal training, and spa services to increase member retention by 22%
- Trained and mentored 40+ staff to ensure company service standards are upheld
- Taught group fitness classes for 60-100 people per week
Education
Master of Arts - Theology
Fuller Theological Seminary
05.2019 - 05.2021
Bachelor of Science - Sport Management
Texas A&M University
College Station 08.2008 - 05.2012
Skills
Detail Driven, Strategic Organization
Time Management and Multitasking Abilities
Problem-Solving
Event Planning and Coordination
Calendar Management and Email Management
Travel Coordination
Budget Oversight and Control
Office Administration
Team Management, Employee Training and Development
Relationship Building
MS Office and Google Business Suite
Public Speaking
Affiliations
Doug Congdon
Supervisor at Riverbend Church
Position Held: Director and Pastor of Student Ministries
785-383-6764
Doug.congdon@gmail.com
Aaron Foor
Supervisor at Riverbend Church
Position Held: Pastor of Missions, Outreach, and Connections
737-888-1855
Aaron@alliancesouthcentral.com
Ali Lucas
Supervisor at BodyBusiness Health Club and Spa
Position Held: Assistant General Manager
512-468-6174
Aliclucas@gmail.com