SAMANTHA CORDESMAN
Spring,TX
Summary
Accomplished professional with a proven track record in customer relationship management and campaign management. Skilled in complaint handling and Microsoft Office, I have enhanced customer satisfaction and boosted brand visibility through strategic marketing campaigns and effective communication. My attention to detail and ability to resolve complex issues have consistently driven positive outcomes. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Cypress Physician's Association
Spring, USA
02.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers
Marketing Associate, Campaign Manager
HTX Management Group
Houston, USA
07.2021 - 02.2023
- Boosted brand visibility by developing and executing targeted marketing campaigns
- Improved customer engagement, organizing and hosting successful promotional events
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads
- Supported the design process of various promotional materials
Leasing Consultant
Archive Oxford
Oxford, USA
02.2018 - 04.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
- Increased tenant satisfaction by promptly addressing concerns and resolving issues
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions
Design and Sales Intern
Wisenbaker Builder Services Inc.
Spring, USA
08.2016 - 05.2017
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients
- Conducted market research to assess customer needs and preferences
- Liaised with potential customers and clients professionally to build rapport and expand industry network
Education
Bachelor of Science - Integrated Marketing And Communications
University of Mississippi
University, MS06.2021
Skills
- Customer Relationship Management
- Complaint Handling
- Sales Support
- Attention to Detail
- Microsoft Windows and Office
- Documentation Development
- Report Preparation
- Campaign Management
- Time management
- Problem-solving
- Conflict resolution
- Complaint handling
- Data entry
- Verbal and written communication
- Product knowledge
- Call center experience
- Multitasking and organization
- Appointment scheduling
Languages
Spanish
Professional
Timeline
Customer Support Specialist
Cypress Physician's Association
02.2023 - Current
Marketing Associate, Campaign Manager
HTX Management Group
07.2021 - 02.2023
Leasing Consultant
Archive Oxford
02.2018 - 04.2021
Design and Sales Intern
Wisenbaker Builder Services Inc.
08.2016 - 05.2017
Bachelor of Science - Integrated Marketing And Communications
University of Mississippi
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