Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Availability
Quote
Timeline
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Samantha Core

Samantha Core

Vallejo,CA

Summary

As an employee relations supervisor, an emergency dispatcher, and an administrative assistant at CSC - Contemporary Services Corporation, I provide event and administration for major events and concerts. I hold a guard card certification issued by the Bureau of Security and Investigative Services, which demonstrates my compliance and professionalism in the security field. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Employee Relations Manager

Contemporary Services Corporation
06.2021 - Current
  • Employee relations supervisor, responsible for signing employees in and out at start and end of shift
  • Ensure all employees are in proper uniform at the time of sign in
  • Answer all radio transmissions that pertain to admin
  • Answering all employee questions and concerns
  • Keep track of how many staff are signed in including subcontracted companies
  • Conduct disciplinary action as needed, such as employee write ups and uniform warnings
  • Prepare incident reports for any incidents that might arise during the event
  • Proofread paperwork completed my supervisors, ensuring all employee break cards are accurate and complete in accordance to CA state law and company policy
  • Send all completed paperwork to payroll at end of shift and any necessary paperwork over to HR directly via email
  • Ensure all (150-200) guards are accounted for during event and after event during the time of sign out.
  • Keep a log of event notes per shift, complete employee sign in check and recording all no call no shows
  • Late arrivals and any staff that I may have to send home during shift.

Administrative Assistant

Contemporary Services Corporation
06.2021 - Current
  • Schedule employees for events , answering multiple phone lines, handling confidential documents such as employee and event files, conduct interviews for potential new hires, enter new hires into hiring portal,sending new hires onboarding paperwork and assigned tasks to complete apon hire
  • Schedule new hires for orientation, and any classes required by csc
  • Organize office keeping work areas clean and tidy
  • Conduct check dispersement on Fridays.

Command Post Controller

Contemporary Services Corporation
06.2021 - Current
  • Main point of contact for all emergency calls via radio transmission
  • Security dispatcher (command post) gathering information from caller
  • Type of incident, who is reporting, description of person or incident, area of location and severity of call, inputting information into security dispatch system to be transferred to appropriate dispatch representative like EMS, Maintenance, PD, and Inhouse security
  • Also manually filling out reporting log for company records
  • Using proper radio etiquette staying in contact with caller until the proper unit arrives on scene
  • Recording unit arrival times and conclusion of incident
  • Maintaining surveillance cameras and ensuring staff are doing proper job duties
  • Recording event start, intermission, and end times
  • Staying alert and performing essentials job duties in a fast pace environment accurately and efficiently
  • Working very well under pressure.

Security Event Staff Supervisor

Contemporary Services Corporation
02.2020 - Current
  • Event security supervisor, in charge of 15-30 guards, set and prepare work areas with proper equipment
  • Oversee staff to ensure proper use of search equipment
  • Ensure staff are following company and client policy and procedure
  • Helping new hires in training and guards that might need additional help
  • Controlling the flow of traffic as patrons enter through security checkpoint
  • Ensuring all bag searches, pat downs, and hand wanding are performed accurately
  • Enforcing bag policies procedure
  • Answering patron questions comments and concerns
  • Coaching team lead on break/lunch procedure according to CA state laws and company policies
  • Running break times and flow makings sure all staff have breaks in a timely manner .

Electronics Compliance Officer (ECO)

Major League Baseball (MLB)
05.2021 - 11.2021
  • Document and ensure all baseball players are in compliance with all policy and procedures during downtime of game in players locker room
  • Inforce mask policy for all unvaccinated players while inside locker room
  • Demonstrated expertise in conducting internal audits, risk assessments and investigations
  • Prepared detailed reports regarding the status of ongoing compliance efforts
  • Worked collaboratively with corporate personnel to resolve identified compliance issues
  • Monitored basebll players activities to detect any potential violations or risks of non-compliance
  • Investigated potential violations of rules, regulations, policies, procedures or codes of conduct
  • Warned violators of infractions and penalties
  • Reported law or regulation violations to appropriate boards or agencies using slack software
  • Developed and implemented compliance policies to ensure adherence with applicable laws and regulations
  • Prepared detailed reports on audit findings.

Stationary Officer

United Security Specialists
11.2020 - 04.2021
  • Stationary officer for the Project room key contracted with the city of Vallejo, a temporary homeless shelter in Vallejo, CA at the Hampton Inn
  • POST 1 - Controlling foot and vehicle traffic at all times, enforcing all rules and regulations ensuring only authorized individuals enter the premises
  • POST 2 - Conducting foot patrol of the premises, observing and reporting any suspicious activity or maintenance issues using the Silvertrac app
  • POST 3 - Ensuring all residents sign in and out when coming in and going from the building using a remote-controlled door, letting in only authorized individuals when city staff is not working
  • Enforcing curfew after 10:00 pm, residents are not to leave nor enter the premises until 7:00 am, unless the resident has authorization for work purposes only
  • Prepared reports and documentation with Silvertrac software
  • Received high recognition for the ability to prepare detailed and accurate hourly reporting which has been implemented for example to new hires and staff at all facilities
  • Communicated concerns and information to supervisor for remediation and support
  • Responded promptly to customer inquiries or complaints in a polite manner.

Cashier

Pizza Hut
10.2012 - 05.2013
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Developed strong customer relationships to support satisfaction and loyalty
  • Handled customer complaints and inquiries in a courteous and manner
  • Assisted with training and mentoring new team members
  • Processed customer orders and ensured the accuracy of their purchases
  • Operated the POS system efficiently to ensure accurate transactions
  • Counted and balanced cash drawer at the beginning and end of each shift.

Cashier

HARBOR FREIGHT TOOLS
04.2012 - 07.2012
  • Customer service/cashier, stocking and organizing merchandise, answering customer calls, taking and cashing out returns, labeling broken returns
  • Helped restock shelves when necessary to maintain an organized display area
  • Provided excellent customer service by greeting customers and offering assistance
  • Developed strong customer service skills by providing efficient and accurate service
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Provided efficient and courteous service to customers
  • Enforced store safety and cleanliness standards, reducing hazards
  • Assisted customers with locating items throughout the store when needed
  • Operated the POS system efficiently to ensure accurate transactions
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards
  • Developed and maintained a positive working relationship with customers
  • Helped customers locate merchandise and answered questions about products
  • Trained new cashiers in the use of cash registers and processing payments
  • Informed customers of special promotions, loyalty programs, and discounts
  • Resolved customer complaints in a timely and professional manner
  • Verified that customers are of legal age to purchase restricted items
  • Tracked inventory levels accurately to ensure adequate stock is available for sale
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.

Education

Some college - General Studies

Solano Community College
Fairfield, CA
01.2011

Skills

  • Staff scheduling
  • Human Resources
  • Computer skills
  • Employee relations
  • Spreadsheets
  • Google Docs, powerpoint, suites
  • Data entry
  • Office experience
  • Administration assistant
  • California labor law
  • Proofreading
  • Customer service
  • Front desk
  • Interviewing
  • Multi-line Phone Systems
  • Surveillance
  • Workers' Compensation
  • Recruitment and Selection
  • Employee Relations
  • Performance Appraisals
  • Coaching and Mentoring
  • Onboarding and Orientation
  • Team Management
  • Employee engagement
  • Time management
  • Interpersonal skills
  • Diversity and Inclusion
  • Disciplinary Actions
  • Training and Mentoring
  • Influencing skills
  • Conflict prevention
  • Effective communication
  • Staff scheduling
  • Decision making
  • HR analytics
  • Organizational skills
  • Data Analytics
  • Staff Management
  • Recruitment and Hiring
  • Employee Relations Oversight
  • Customer Satisfaction
  • Guest Relations
  • Event Staffing
  • Time Management
  • Team Mentorship
  • Tradeshow Management
  • Travel and Event Coordination
  • Records Maintenance
  • Staff Assistance
  • Staff Supervision
  • Business Administration
  • Schedule Management
  • Public Safety and Security
  • Team Leadership and Motivation
  • Contract Administration
  • Scheduling

Certification

  • BSIS Guard Card, 10/2020
  • Anti-harassment training for California managers (AB1825 Compiant), 12/2021
  • FEMA IS-00906 Basic Workplace Security Awareness, 11/2021
  • FEMA IS-00914 Surveillance Awareness: What can you do, 11/2021
  • FEMA IS-00907 Active Shooter: What can you do, 11/2021
  • Business writing princIples, 01/2024
  • NASBA Registry ID#140940, 01/2024

Assessments

  • Supervisory skills: Motivating & assessing employees, Proficient, 10/2020
  • Sales skills, Proficient, 11/2023
  • Administrative assistant/receptionist, Proficient, 11/2023
  • Attention to detail, Proficient, 01/2024
  • Attention to detail, Proficient, 05/2021
  • Scheduling, Proficient, 01/2024
  • Customer service, Proficient, 10/2020
  • Medical receptionist skills, Proficient, 06/2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Employee Relations Manager

Contemporary Services Corporation
06.2021 - Current

Administrative Assistant

Contemporary Services Corporation
06.2021 - Current

Command Post Controller

Contemporary Services Corporation
06.2021 - Current

Electronics Compliance Officer (ECO)

Major League Baseball (MLB)
05.2021 - 11.2021

Stationary Officer

United Security Specialists
11.2020 - 04.2021

Security Event Staff Supervisor

Contemporary Services Corporation
02.2020 - Current

Cashier

Pizza Hut
10.2012 - 05.2013

Cashier

HARBOR FREIGHT TOOLS
04.2012 - 07.2012

Some college - General Studies

Solano Community College

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Samantha Core