Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Cortez

Corpus Christi,TX

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Experienced with digital shopping and e-commerce strategies to optimize online purchasing experiences. Utilizes data analysis to gain insights into consumer behavior and drive sales improvements. Knowledge of digital marketing techniques and customer satisfaction principles to enhance user engagement and loyalty.

Overview

8
8
years of professional experience

Work History

Digital Shopper

Walmart
05.2020 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Cashier

Home Depot
01.2017 - 05.2020
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new employees in cashiering procedures, helping in resolving issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Foy H. Moody High School
Corpus Christi, TX
06.2016

Skills

  • Order fulfillment
  • E-commerce strategy
  • Shipping logistics
  • Online merchandising
  • Customer service and assistance
  • Attention to detail
  • Flexible schedule
  • Verifying order accuracy
  • Product knowledge
  • Accurate money handling
  • Excellent communication
  • Time management skills
  • Cash register operation
  • Work ethic and integrity
  • Patience and empathy

Timeline

Digital Shopper

Walmart
05.2020 - Current

Cashier

Home Depot
01.2017 - 05.2020

High School Diploma -

Foy H. Moody High School

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Samantha Cortez