Samantha Couch
Clermont
Summary
Compassionate Nursing Assistant with extensive experience in delivering patient care across diverse healthcare settings. Demonstrates expertise in assisting with daily living activities, monitoring vital signs, and providing attentive bedside care. Proven impact on patient satisfaction through exceptional communication and empathetic engagement. Highly adaptable with strong clinical and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Orlando Health Health Central Hospital
Ocoee
07.2022 - Current
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Reported environmental risks or equipment malfunctions to supervisor.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Implemented fall prevention techniques as specified in plan of care.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Collected specimens from patients for laboratory testing purposes.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Recorded patient conditions and vital signs before and after medical operations.
- Greeted visitors and directed to appropriate location or person.
- Observed signs and symptoms to report changes in patient condition.
Customer Service Representative
Results Companies
Lakeland
04.2021 - 05.2022
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Facilitated patient authorizations specific to healthcare interventions.
- Coordinated with medical staff to ensure timely processing of approvals.
Sales Representative
SYKES Lakeland
Lakeland
09.2020 - 01.2021
- Provided information about company products.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
House Keeper
Gloria Carnley Cleaning Corporation
Lake Wales
08.2017 - 08.2020
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Disinfected telephones, light switches and other frequently touched objects.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Customer Service Representative
TJ Maxx
Winter Haven
08.2018 - 05.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Processed sales transactions to prevent long customer wait times.
Education
Some College (No Degree) - Nursing
Lake Sumter State College
Clermont, FLSkills
- Patient care
- Wound care
- Vital signs monitoring
- Healthcare documentation
- Team collaboration
- Communication skills
- Problem solving
- Customer service
- Time management
- Personal hygiene assistance
- Computer literate
- Blood sugar monitoring
- Patient-focused care
- Empathy and compassionate care
- HIPAA
- Ambulatory assistance
- Responding to emergencies
- Patient feeding
- Specimen collection
- Patient mobility support
- Catheter care
- Inpatient care
- Certified in CPR/AED
- Basic life support
- Transport patients
- Light housekeeping
Accomplishments
- Kudos Awards
- Bee award nominations
Certification
- CPR/BLS
Timeline
Nursing Assistant
Orlando Health Health Central Hospital
07.2022 - Current
Customer Service Representative
Results Companies
04.2021 - 05.2022
Sales Representative
SYKES Lakeland
09.2020 - 01.2021
Customer Service Representative
TJ Maxx
08.2018 - 05.2019
House Keeper
Gloria Carnley Cleaning Corporation
08.2017 - 08.2020
Some College (No Degree) - Nursing
Lake Sumter State College
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