Samantha Counts
Princeton,WV
Overview
12
12
years of professional experience
Work History
Community Manager
Park Properties Management
Blacksburg, VA
09.2023 - 06.2024
- Successfully increased occupancy rates to their peak in the last 3 years
- Enhanced overall resident satisfaction in various aspects to their peak in the last 3 years
- Developed and implemented strategies to increase community engagement
- Increased resident retention
- Assisted in formulation of yearly budgets and marketing plans
- Achieved timely collection of all rental payments. Handled evictions and managed legal procedures.
- Selection and hiring of vendors. Maintaining contracts, insurance, scheduling, and billing
- Hiring, training, and motivating all on site staff
- Attended corporate training sessions monthly
- Completed at least one job specific training monthly
- Responsible for over seeing all office relations including leasing, renewals, resident retention, marketing, move-ins, move-outs, etc.
- Responsible for over seeing all areas of maintenance, including preventative maintenance, property inspections, daily works orders, emergency work orders, etc.
Assistant Community Manager
Park Properties Management
Blacksburg, Virginia
06.2023 - 09.2023
- Maintain accurate resident records daily.
- Oversee all areas of leasing including applications, required documentation, and move-in process.
- Responsible for generating renewal leases each month and communication with residents regarding renewals.
- Assisted the community manager with scheduling vendors for apartment turns & for current residents needs.
- Completed all move-out inspections and security deposit move-out reports.
- Reviews Kingsley Dashboard and responds to any requests in a timely manner.
- Ensured all inspections are uploaded in Yardi and synced in Ipad for completion.
- Closely works with maintenance to ensure best possible scheduling for all inspections and work orders to be completed.
- Physically inspects all areas of the property and reports any needed services to maintenance.
- Reported any escalated matters to the community manager when needed.
Leasing Consultant
Park Properties Management
Blacksburg, VA
05.2022 - 06.2023
- Demonstrated excellent communication skills with managers and other team members.
- Demonstrated excellent leadership skills, as someone who can maintain a productive climate and can confidently motivate and coach employees to meet high performance standards.
- Demonstrated a high level of organizational skills, along with a high degree of detail orientation.
- Demonstrated excellent decision making skills, ability to problem solve and resolve complaints.
- Demonstrated team player who excels at building trusting relationships with residents and team members.
- Responsible for collaborating on generating new marketing strategies to generate new leases and community outreach.
- Process applications from initial screenings, to apartment selection, to lease signing, and move-in.
- Scheduling all move-ins, preparing all documentation for every move-in, and file auditing & uploading of all documents.
- Promote high level of customer service and assistance by greeting clients, responding to concerns and inquiries, showing units, and quickly resolving issues.
- Contact prospective residents to generate new leases and contacting current tenants to generate lease renewals.
- Conduct informative and personalized tours, resulting in new leases.
- Maintain prompt response to all prospective residents and current tenants.
- Maintain accurate records of correspondence with and from tenants and prospective residents.
- Escalate any critical issues to community manager to deliver immediate resolution.
- Prepare all paperwork for new leases, renewal leases, subleases, & roommate add-ons, obtain all signatures and payments.
- Inspect property for cleanliness and inspection of apartments for move-ins and move-outs.
- Maintain high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Case Manager
Saunders Staffing/Personnel Pool of Virginia
Princeton, WV
09.2021 - 03.2022
- Answering client phone calls.
- Assisting clients with applications for rental assistance.
- Processing applications for rental assistance.
- Assisting with all areas of need in the application process such as documentation, assistance with landlords, etc.
- Assisting landlords with verification process for applicants.
Marketing Assistant
Christian Management Corporation
Princeton, WV
05.2021 - 08.2021
- Development & distribution of resident newsletters.
- Development & distribution of all online & printed advertising for new property acquisitions and MLS Listings.
- Development & distribution of all online & printed advertising for current available rental properties (company website, Facebook, Craigslist, rental websites, etc.).
- Interaction with a broad base of clients requiring timely, efficient, and accurate responses.
- Preparing & maintaining office records.
- Conduct follow-up activity with all clients in order to establish positive relations.
- Office communications (answering phones, faxing, emails, etc).
- Organization of advertising files on a shared server.
- Accurately & efficiently prepare & assist with completion of various paperwork and data entry as needed.
- Responsible for payroll, coming from 10-15 different bank accounts.
- Reconciliation of check ledgers for 10-15 different bank accounts.
- Accepting payments from tenants over the phone & in office.
- Record keeping of tenants relations.
Marketing Director & Customer Service
Mercer Mall
Bluefield, WV
03.2017 - 05.2021
- Advertising by means of social media, television, radio, billboard, & in-house signage.
- Maintaining good relationships with community members, store managers, & all advertising partners.
- Maintain contracts with partners for all advertising.
- Creating, scheduling, advertising, & execution of all events & promotions, including special events such as Santa & Easter Bunny.
- Hiring, training, & all daily duties for Santa & Easter events.
- Updated web pages & social media profiles with engaging & current content.
- Maintain communication to all business through monthly newsletters and memos.
- Maintain communication & management to security & housekeeping staff in regards to all scheduling & events, through verbal communication & monthly staff newsletters.
- Inventory control of marketing items for advertising & events.
- Planned & produced highly effective experiential marketing events.
- Answer customer service phone line & direct customer calls to correct business or office employee.
- Posting employee schedules, completing employee payroll variance & PTO reports.
- Create & post job posting list for all businesses in the mall.
- Maintain up to date filing for all businesses & assisted in many various other office related tasks.
Manager
Princeton FOP Lodge
Princeton, WV
06.2014 - 09.2016
- Daily cleaning & paperwork.
- Operating cash register, lottery computer, & lottery machines.
- Maintaining all supplies needed for business.
- Schedule making, payroll hours, & disbursing payroll checks.
- Hiring, training, & scheduling of employees.
- Maintained current financials for business.
- Responsible for all money, organizing all receipts, bills, employee files, etc.
Wireless Sales Associate
Vision Mobile
Bluefield, WV
09.2012 - 01.2014
- Wireless phone & accessories sales.
- Daily cleaning & paperwork.
- Advertising current promotions.
- Meeting sales quotas.
- Programming wireless phones.
- Assisting customers with any need for use of phone.
- Accepting bill payments.
- Nightly deposits.
Education
Fair Housing Certification
NAHMA
07-2022
Certificate in Medical Billing & Coding - Medical Billing & Coding
Mercer County Technical Education Center
Princeton, WV01.2012
Pharmacy Technician
National College of Business & Technology
Princeton, WV01.2009
Skills
- 10 years management experience of a staff of 3-15 team members
- Exceptional Verbal & Written Communication Skills
- Team Recruiting, Hiring, & Training
- Customer service-oriented & Client Relations
- Deadline-oriented
- Marketing & Social Media Engagement
- Property Showing
- Multitasking, Organization, Prioritization, & Time Management
- Experience with Yardi, Rent Cafe, Rent Grow, & Microsoft Office & Outlook
Timeline
Community Manager
Park Properties Management
09.2023 - 06.2024
Assistant Community Manager
Park Properties Management
06.2023 - 09.2023
Leasing Consultant
Park Properties Management
05.2022 - 06.2023
Case Manager
Saunders Staffing/Personnel Pool of Virginia
09.2021 - 03.2022
Marketing Assistant
Christian Management Corporation
05.2021 - 08.2021
Marketing Director & Customer Service
Mercer Mall
03.2017 - 05.2021
Manager
Princeton FOP Lodge
06.2014 - 09.2016
Wireless Sales Associate
Vision Mobile
09.2012 - 01.2014
Fair Housing Certification
NAHMA
Certificate in Medical Billing & Coding - Medical Billing & Coding
Mercer County Technical Education Center
Pharmacy Technician
National College of Business & Technology
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