Samantha Cousins
Portland,OR
Summary
Highly-motivated Registered Nurse with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Client Care Coordinator
Home Instead
Beaverton, OR
04.2023 - 07.2024
- Participated in interdisciplinary team meetings related to client care planning.
- Monitored clients condition, progress, and safety by conducting regular visits and assessments.
- Assessed client's need for additional services or equipment such as wheelchairs or walkers.
- Maintained accurate records of all interactions with clients including notes on clients progress and changes in condition.
- Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams .
- Utilized problem-solving skills to troubleshoot issues that arose during daily operations.
- Represented the organization at community events.
- Scheduled appointments with physicians, nurses, therapists, social workers, and other health care providers as needed.
- Developed and maintained relationships with clients, families, and medical professionals to coordinate services for client.
- Supervised subordinate staff members including assigning tasks, monitoring performance, and providing feedback .
- Coordinated transportation services for clients to ensure they were able to access necessary medical care.
- Created individualized service plans that addressed the specific needs of each client.
- Facilitated family meetings to discuss goals and objectives related to the client's plan of care.
- Responded quickly to emergency situations involving clients in order to ensure their safety and well-being.
- Ensured all home care activities were documented in compliance with policy and regulatory requirements.
- Developed and maintained strong relationships with community resources to support clients' needs.
- Managed client and family communications, providing updates and addressing concerns promptly.
- Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
- Monitored and maintained compliance with state and federal regulations for home care services.
- Collaborated with healthcare providers to coordinate additional services for clients as needed.
- Conducted regular home visits to assess client needs and ensure quality of care.
- Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
- Maintained accurate and confidential client records, including care plans and progress notes.
- Coordinated with insurance companies to verify coverage and process claims for home care services.
- Coordinated daily scheduling of home care staff to meet client needs effectively.
- Facilitated training sessions for home care staff on patient care protocols and safety procedures.
- Monitored and evaluated staff performance, providing feedback and coaching for development.
- Collaborated with multi-disciplinary staff to improve overall client care and response times.
Education
Associate of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LA05-2011
Skills
- Medical terminology knowledge
- Care Planning
- Cultural Competency
- Client Advocacy
- Critical Thinking
- Decision-Making
- Employee Supervision
- Excellent Communication
- Teamwork and Collaboration
- Interpersonal Communication
- Multidisciplinary team collaboration
- Active Listening
- Staff Supervision
- Adaptability and Flexibility
- Patient Safety
- Interpersonal Skills
- Written Communication
- Time Management
- Self Motivation
- Training and mentoring
References
References available upon request.
Timeline
Client Care Coordinator
Home Instead
04.2023 - 07.2024
Associate of Science - Nursing
Northwestern State University of Louisiana
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