Samantha Cowan
Searcy,AR
Summary
I am looking to become part of a growing team with the interest of reaching retirement within the company. Having worked as a caregiver in the home care industry for over 10 years prior to my office experience I offer both relatability and understanding to the caregivers that I schedule for as well as have a detailed understanding of what it takes to meet the needs of and build relationships with the clients we service. I am team orientated and am always willing to help out my follower employees where I can. I would very much like to become a part of your team and help you to continue to be a success in this and the surrounding areas!
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Southern Caregivers
Searcy, AR
02.2020 - 02.2024
- Scheduled home care aides to go into client homes.
- Added the schedule into the system and managed all scheduled visits.
- Handled all communication with both the clients and caregivers.
- Created job postings on Indeed, interviewed and hired caregivers.
- Ran eligibility over several insurance systems to let the clients know what they were entitled to through their various insurances.
- Made quality control phone calls to clients to insure their needs were being met and they were happy with their services.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Completed timely changes and updates to schedules in central scheduling system.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Marketed services to the surrounded community
- Participated in local job and business fairs to promote the company
Stay At Home Mom
Self
Searcy, AR
05.2017 - 02.2020
- I took this time to stay at home with my young daughter due to the fact that her father had taken a job were he was away from home for long periods of time and she was experiencing separation anxiety issues.
Office Representative
Unity Health Bradford Clinic
Bradford, AR
12.2015 - 05.2017
- Scheduled visits for various doctors on staff
- Handled all incoming phone communications to the clinic
- Made referral appointments for clinic patients
- Opened and closed the clinic building each day
- Communicated with various insurance provides to determine patient coverage
- Performed data entry into various computer systems while ensuring accuracy of information entered
- Greeted customers upon their arrival in a professional manner
- Prepared correspondence such as memos, emails, letters, and faxes for internal use or external distribution
- Processed payments for goods or services rendered.
Education
High School Diploma -
Trinity Christian College
Bradford, Ar05-2005
Office Occupations
ASU Searcy
Searcy, ARSkills
- Teamwork and Collaboration
- Calendar Management
- Documentation And Reporting
- Interpersonal Relationships
- Schedule Management
- Quality Assurance
- Timesheet Management
- Strong Work Ethic
- Data Entry
- Problem-Solving
- Information Management
- Business Administration
- Attention to Detail
- Applicant Interviews
- Scheduling
- Verbal and written communication
- Performance Reviews
- Time management skills
- Documentation skills
- Phone inquiries
- Call Screening
- Mail handling
- Telephone Etiquette
- Customer relations understanding
- Patient Scheduling
- Service Scheduling
- Medical Terminology
- Office Administration
- Insurance Verification
- Referral Coordination
- Patient Registration
- Critical Thinking
- Administrative duties
- Customer Relationship Management
- Patient Engagement
Timeline
Scheduling Coordinator
Southern Caregivers
02.2020 - 02.2024
Stay At Home Mom
Self
05.2017 - 02.2020
Office Representative
Unity Health Bradford Clinic
12.2015 - 05.2017
High School Diploma -
Trinity Christian College
Office Occupations
ASU Searcy
Similar Profiles
Katherine MelotKatherine Melot
Home Health Aide at Southern CaregiversHome Health Aide at Southern Caregivers
Myesha JonesMyesha Jones
Scheduler at Southern Caregivers, LTDScheduler at Southern Caregivers, LTD
Electra NoelElectra Noel
CMA/ CNA at Delaware CaregiversCMA/ CNA at Delaware Caregivers
Kendall LoweKendall Lowe
Preventive Maintenance Technician at Harding University Physical Resource DepartmentPreventive Maintenance Technician at Harding University Physical Resource Department
Timi M. CurtisTimi M. Curtis
Technical Customer Coordinator at Arcwood EnvironmentalTechnical Customer Coordinator at Arcwood Environmental