Samantha Cowan
Missoula,MT
Summary
Reliable Manager demonstrating high level of ownership and initiative with a history of thriving in team-oriented and fast-paced environments. Exceptional work ethic with a desire to exceed company expectations while building productive working relationships
Overview
2026
2026
years of professional experience
2004
2004
years of post-secondary education
Work History
Assistant Manager/Automotive Technician
Meineke Car Care
Missoula, Montana
03.2013 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Trained staff on customer service protocols and automotive repair standards.
- Oversaw inventory management and ordered supplies as needed for operations.
- Implemented safety procedures to maintain a safe working environment for employees.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Diagnosed vehicle issues using computerized diagnostic tools.
Banquet setup
Holiday Inn
Missoula, MT
2012 - 2013
- Assist with banquet setup including buffet line items if necessary.
- Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
- Resolved any issues related to banquet setup by communicating effectively with supervisors, vendors and other stakeholders.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Provided assistance in cleaning up after each banquet event.
Tire Technician
Les Schwab
Missoula, Mt
2006 - 2011
- Inspected and evaluated tire conditions for wear and damage.
- Mounted and balanced tires on various vehicles efficiently.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Collaborated with team members to maintain a clean and organized workspace.
- Educated customers on tire maintenance and safety practices effectively.
- Followed safety protocols during all tire installation and repair processes.
- Performed tire rotations, mounts, and balancing on vehicles.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Used tools, parts and equipment to maintain and repair customer tires.
- Rotated tires and reset tire pressure monitoring systems.
- Balanced wheels using electronic machines to ensure even tire wear.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
Apprentice
Neptune Aviation
Missoula, Montana
2003 - 2006
- Assisted in aircraft maintenance and inspections to ensure safety compliance.
- Operated hand tools and machinery for various aviation repair tasks.
- Collaborated with team members to complete scheduled maintenance tasks timely.
- Followed safety protocols while handling equipment and materials in the workshop.
- Learned aviation terminology and procedures to improve technical understanding.
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness, and safety in work areas.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
Education
Big Sky High School
Missoula , MtSkills
- Tire inspection and mounting
- Employee training and task delegation
- Attention to detail
- Time management
- Customer service and safety protocols
- Vehicle diagnostics and automotive repair
- Fleet management
- Wheel alignment
- Hand and power tools
Timeline
Assistant Manager/Automotive Technician
Meineke Car Care
03.2013 - Current
Banquet setup
Holiday Inn
2012 - 2013
Tire Technician
Les Schwab
2006 - 2011
Apprentice
Neptune Aviation
2003 - 2006
Big Sky High School
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