Samantha Cowie
Saint Augustine,FL
Summary
High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 12-year administrative career. Experienced in managing clerical requirements of any office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
18
18
years of professional experience
Work History
Office Administrator
FastSigns
06.2018 - 05.2025
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
- Facilitated office productivity, quality assurance and procedural improvements.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Directed in excess of 30 daily calls to internal personnel and departments, routing to best-qualified department.
- Continuously checked products for quality assurance according to strict guidelines.
Retail Sales Associate
Bed Bath & Beyond
02.2017 - 03.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Administrative Assistant
Atlantic Coral Enterprises
07.2017 - 06.2018
- Responsible for providing A+ customer service when interacting with customers
- Edited 10 daily spreadsheets
- Established new packing processes for inventory to ship to customers
- Assist in taking professional photos for online store
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Sales Associate
O'Brien Toyota
12.2015 - 01.2017
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Negotiated purchase prices and explained sales, warranty and optional products
- Drove team revenue totals by bringing in top 10% sales numbers
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
- Tracked down hard-to-find merchandise at diverse locations
Administrative Assistant
EZ On The Earth / Lighting Resources
11.2014 - 12.2015
- Managed Access databases converting complex data into easy-to-interpret data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Processed minimum of 50 daily invoices and expenses using QuickBooks to facilitate on-time payment
Administrative Assistant
Robert Half / AccounTemps
11.2013 - 11.2014
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Reviewed over 20 daily vendor invoices for appropriate documentation and validity prior to payment
- Generated and submitted invoices based upon established accounts receivable schedules and terms
Administrative Assistant
Paramont-EO
03.2007 - 08.2013
- Responsible for all payment applications for two multi-million dollar electrical distributor
- Work with customers and salespeople to resolve claims and deductions
- Reviewed certificates, set up accounts, adjusting or crediting invoices for price issues
- Prepare accounted for legal
- Assist on credit approval of held orders
- Pull credit reports as necessary
Education
Associate of Science - Science
Moraine Valley Community College
Palos Hills, IL06.2013
High School Diploma -
Lincoln Way West High School
New Lenox, IL2006
Skills
- Handling Customer Complaints
- Team Building
- Microsoft Office Suite
- Team Management and Supervision
- Quality Assurance
- Complex Problem Solving
- Multitasking and Prioritization
- Contracts and Vendor Agreements
- Accounts Payable and Receivable
Timeline
Office Administrator
FastSigns
06.2018 - 05.2025
Administrative Assistant
Atlantic Coral Enterprises
07.2017 - 06.2018
Retail Sales Associate
Bed Bath & Beyond
02.2017 - 03.2020
Sales Associate
O'Brien Toyota
12.2015 - 01.2017
Administrative Assistant
EZ On The Earth / Lighting Resources
11.2014 - 12.2015
Administrative Assistant
Robert Half / AccounTemps
11.2013 - 11.2014
Administrative Assistant
Paramont-EO
03.2007 - 08.2013
Associate of Science - Science
Moraine Valley Community College
High School Diploma -
Lincoln Way West High School
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