Samantha Coyle
Martinsburg,WV
Summary
Resilient behavioral specialist familiar with the challenges associated in teaching children with special needs who remains positive under stress or conflict. Excellent collaborator with colleagues in the classroom setting to develop accommodations and individualized behavioral modification techniques for mainstream classroom inclusion.
Overview
6
6
years of professional experience
Work History
Behavior Specialist
Brook Lane Health Services
10.2023 - Current
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Conducted assessments of students to determine individual needs.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Maintained accurate records of student progress and attendance.
Server
Country Cafe
03.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Personal Shopper
Martins Grocery Store
01.2021 - 05.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV12.2023
Associate of Applied Science - Psychology
Blue Ridge Community And Technical College
Martinsburg, WV2021
Skills
- Hospitality Service
- Public Communication
- Situational Flexibility
- Managerial Experience
- Service Prioritization
- Therapeutic Communication
- Functional Behavior Assessment/Intervention
- Data Collection
- Behavior Support/Redirection
Accomplishments
- Participated in a work assistance program for young adults with special needs, teaching taught basic serving skills and communication with the public
- Established clear communication while utilizing behavior modification techniques with assigned 1:1 children in a scholastic setting
- Voted employee of the month by my colleagues and faculty members for exhibiting professionalism while still managing to make connections with my students in an academic environment
Timeline
Behavior Specialist
Brook Lane Health Services
10.2023 - Current
Personal Shopper
Martins Grocery Store
01.2021 - 05.2021
Server
Country Cafe
03.2019 - Current
Bachelor of Arts - Psychology
American Public University System
Associate of Applied Science - Psychology
Blue Ridge Community And Technical College
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