Samantha Craig
Medical Professional
Somerset,KY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Care Assistant
New Vista Oakwood
Somerset, KY
12.2018 - 05.2022
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Observed and documented resident progress, reporting recorded metrics into database.
Customer Service Representative - Financial Aid
Black Board Student Services
Somerset, KY
06.2018 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Clerk
SourceHOV
Mt. Vernon, KY
05.2014 - 11.2016
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
State Registered Nursing Assistant
Somerwoods Nursing And Rehabilitation Center
Somerset, KY
04.2011 - 05.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
High School Diploma -
Southwestern High School
Somerset, KY06.2003
Skills
- Active Listening
- Reading Comprehension
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Consulting Supervisors
- Electronic Information Systems
- Customer Service and Assistance
Certification
- First Aid/CPR Certified
Timeline
Residential Care Assistant
New Vista Oakwood
12.2018 - 05.2022
Customer Service Representative - Financial Aid
Black Board Student Services
06.2018 - 10.2018
General Clerk
SourceHOV
05.2014 - 11.2016
State Registered Nursing Assistant
Somerwoods Nursing And Rehabilitation Center
04.2011 - 05.2014
High School Diploma -
Southwestern High School
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