Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Crawford

Wimauma,FL

Summary

Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

17
17
years of professional experience

Work History

Receptionist Assistant

Tampa Bay Buccaneers
Tampa, Florida
07.2006 - 10.2021
  • And managed,Daily, and managed multi-line telephone system and greeted claimants during office visits. handling hundreds of calls daily and at times 50+ people.
  • Maintained order and cleanliness of the reception area for a professional and inviting atmosphere.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Confirmed appointments communicated with clients and updated client records.
  • Attended all departments staff meetings to ensure and maintain communication within the building
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Prepared, collected, and distributed outgoing and incoming mail and packages.
  • Communicated with individuals entering the building to boost security, assist visitors and keep visitor log.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Corresponded with clients through email, telephone, or direct messaging.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Received and routed business correspondence to correct departments and staff members.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Liaised with vendors, contractors, and professional services personnel to properly process orders.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported various administrative duties by proofreading, transcribing, and invoicing.
  • Answered and quickly redirected a large volume of calls on a central system.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled and confirmed appointments and meetings for the senior management team.
  • Triaged incoming calls on a multi-line phone system and direct them to departments based on customer needs.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

Assistant Store Manager

Pacific Sunwear/ D.E. M. O.
Tampa , FL
01.2004 - 01.2006
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Analyzed and interpreted store trends to facilitate planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Education

High School Diploma -

Leto High School
Tampa, FL
06.1998

Some College (No Degree) - Business Administration And Management

Hillsborough Community College
Tampa, FL

Skills

  • Microsoft Office Suite, Payment Processing, Delivery Coordination
  • Scheduling and Calendar Management
  • Positive Attitude and Energetic, Attention to detail
  • Administrative Support
  • Multitasking and Prioritization
  • Computer Proficiency
  • Records Management
  • Research and Data Analysis
  • Customer Complaint Resolution Data Entry and Database Software
  • Documentation and Reporting
  • Verbal and Written Communication, Reliable and Punctual, Courteous and Professional, and Visitor and Customer Relations
  • Personal Initiative, Travel Arrangement, Lobby Maintenance
  • Switchboard Operations

Timeline

Receptionist Assistant

Tampa Bay Buccaneers
07.2006 - 10.2021

Assistant Store Manager

Pacific Sunwear/ D.E. M. O.
01.2004 - 01.2006

High School Diploma -

Leto High School

Some College (No Degree) - Business Administration And Management

Hillsborough Community College

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Samantha Crawford