Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Samantha Crick

White Bluff,TN

Summary

Attentive Assistant Store Manager offering over 15+ years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

DSW Shoes
Nashville, TN
04.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Assistant Manager

Old Navy
Nashville, TN
04.2017 - 04.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Bus Aide

Metro Nashville Public Schools
Nashville, TN
07.2008 - 04.2017
  • Assisted students in boarding and disembarking the bus safely.
  • Provided a safe environment for students while on board the bus.
  • Adhered to all safety protocols and regulations as required by the school district.
  • Monitored student behavior on the bus, intervening when necessary to ensure a safe ride.
  • Communicated with parents and teachers regarding student conduct while riding the bus.
  • Assisted special needs students with their transportation needs, providing extra support as needed.
  • Responded to emergency situations calmly and quickly following established procedures.
  • Provided assistance to drivers in loading and unloading items from the bus.

Retail Sales Associate

Cracker Barrell
Nashville, TN
04.2014 - 04.2015
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Operated point-of-sale systems accurately to process payments from customers.

Education

Associate of Applied Science - Dental Science

Daymar Institute
Nashville
05-2013

Skills

  • Loss Prevention
  • Stock management
  • Store Organization
  • Business Development
  • Customer Relations
  • Customer Service
  • Staff Management
  • Scheduling Coordination
  • Hiring and Training
  • Store Opening and Closing
  • Stock Rotations
  • Retail Operations
  • POS System
  • KPI Analytics

Affiliations

Enjoys painting, hiking, camping and spending time with our two german shepherds and several cats, not to mention adventures with my husband and our three kiddos.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Assistant Store Manager

DSW Shoes
04.2022 - Current

Assistant Manager

Old Navy
04.2017 - 04.2022

Retail Sales Associate

Cracker Barrell
04.2014 - 04.2015

Bus Aide

Metro Nashville Public Schools
07.2008 - 04.2017

Associate of Applied Science - Dental Science

Daymar Institute

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Samantha Crick