Samantha Crigger
Kansas City,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Eyeglass Manager
National Vision, Inc.
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance.
Store Manager
Hickory Farms
11.2021 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
IHOP
06.2021 - 10.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist
Ruby Receptionists
02.2021 - 08.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and emails for 250 clients per day.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Store manager
Tempursealy
12.2018 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Store Manager
Dollar Tree
03.2017 - 11.2017
- Deposits, shift leading, stocking, making schedules, problem resolving, giving breaks, shift coverage, register.
Education
Opthalmic Technician Certification -
National Vision Inc.
05.2023
Business Management Certification -
EDX
06.2021
High school or equivalent -
Harper Creek High School
06.2017
Skills
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Customer Relationship Management (CRM)
- Sales management
- Budget Control
- Key Performance Indicators
- Customer Relationship Management
- Business Analysis and Reporting
Certification
Optometric technician, 03/01/23, Present, Certified level I and level II optometric technician
Additional Information
success is my main goal. Not only for me but for my team and peers. I believe that hard work and dedication is the key to success. I am a very friendly person and I adapt easily to new changes
Timeline
Eyeglass Manager
National Vision, Inc.
08.2022 - Current
Store Manager
Hickory Farms
11.2021 - 01.2022
Assistant Manager
IHOP
06.2021 - 10.2021
Receptionist
Ruby Receptionists
02.2021 - 08.2021
Store manager
Tempursealy
12.2018 - 02.2021
Assistant Store Manager
Dollar Tree
03.2017 - 11.2017
Opthalmic Technician Certification -
National Vision Inc.
Business Management Certification -
EDX
High school or equivalent -
Harper Creek High School
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