Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Crowl

Fort Worth,TX

Summary


Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Dispatcher offering 9 years of experience in OTR, Reefer FSD, Heavy Haul, looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.

Overview

8
8
years of professional experience

Work History

Freight Dispatcher

Nationwide Logistics LLC
09.2022 - Current
  • Received new orders, prepared documentation, and assigned personnel.
  • Provided customers with information on products and services.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
  • Monitored and tracked dispatch communication systems.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Utilized customer feedback to improve customer service.

Dispatch Coordinator

Cams Transport Company
08.2016 - 02.2023
  • Responded to high volume of phone and email requests to provide logistics information.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Freight Dispatcher

Interstate 48 Transportation
02.2017 - 12.2021
  • Answered phone calls and responded to customer emails.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.

Education

GED -

Abraxas High School
Poway, CA
05.1982

Skills

  • Effective Multitasking
  • Freight Rate Negotiation
  • Stress Tolerance
  • Deadline Management
  • Dispatch Software Proficiency
  • Load Management Proficiency
  • Industry Terminology Familiarity
  • Documentation and paperwork
  • Trucking dispatching
  • Customer Relations
  • Work order entry
  • Safety processes and procedures
  • Conflict resolution techniques
  • Telephone Etiquette
  • Logistics Management
  • Customer Service
  • Effective Communications
  • Critical Thinking
  • Dispatch Recordkeeping
  • Route Planning and Adjustment
  • Schedule Management
  • Paperwork Processing
  • Updating logs
  • Service Requests
  • Work Order Preparations
  • Service Vehicle Dispatch
  • Closing tickets
  • Cost Determination
  • Customer File Maintenance
  • Verifying coverage
  • Regulatory Compliance
  • CRM Software
  • Equipment Orders
  • Equipment Needs Assessment
  • Resource Coordination
  • Repair Scheduling

Timeline

Freight Dispatcher

Nationwide Logistics LLC
09.2022 - Current

Freight Dispatcher

Interstate 48 Transportation
02.2017 - 12.2021

Dispatch Coordinator

Cams Transport Company
08.2016 - 02.2023

GED -

Abraxas High School

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Samantha Crowl