Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Cruz

Las Vegas,NV

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Personable Front End Cashier with 1 years of experience processing customer payments through various point of sale systems. Quick and accurate while balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Service-oriented Cashier well-versed in processing cash, card and check payments without error. Offers security-minded approach with excellent customer service abilities. Flexible in scheduling and committed to punctual, reliable attendance.

Overview

9
9
years of professional experience

Work History

Babysitter

Private
02.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Guest Advisor

Petco
10.2021 - 01.2023
  • Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness.
  • Act as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.
  • Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
  • Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
  • Express passion about animal welfare and maintain integrity in the work area.
  • Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
  • Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
  • Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.

Front Desk Receptionist

Doggy District
07.2018 - 03.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Assisted staff and executives with special projects.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.

Cashier Specialist

MLK Liquor
08.2017 - 06.2018
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Sandwich Artist

SUBWAY®Restaurants
04.2016 - 06.2017
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Informed customers of regular deals or monthly specials to upsell orders.

Education

Some College (No Degree) - Criminal Justice

Universidad Di Londeres
Mexico

High School Diploma -

COBAQ
Mexico
06.2014

Skills

  • Problem-Solving
  • Verbal and Written Communication
  • Invoicing and Billing
  • Teamwork and Collaboration
  • Check In and Check Out Procedures
  • Payment Processing
  • Inquiry Response
  • Common Area Maintenance
  • Two-Way Radio Operation
  • Basic Food Service
  • Computer Skills
  • Payment Collection
  • Guest Registration
  • Reservations Management
  • Time Management
  • Task Prioritization
  • Cash Handling
  • Information Gathering
  • Relationship Building
  • Detail Oriented
  • Reliability and punctuality
  • Critical thinking
  • Attention to detail
  • Conflict resolution

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Babysitter

Private
02.2023 - Current

Guest Advisor

Petco
10.2021 - 01.2023

Front Desk Receptionist

Doggy District
07.2018 - 03.2021

Cashier Specialist

MLK Liquor
08.2017 - 06.2018

Sandwich Artist

SUBWAY®Restaurants
04.2016 - 06.2017

Some College (No Degree) - Criminal Justice

Universidad Di Londeres

High School Diploma -

COBAQ
Samantha Cruz