Samantha Cruz
Stuart
Summary
I am extremely professional, have a positive attitude, and possess a strong work ethic. I am adaptive to a fast paced and changing environment. I have excellent communication skills and pay meticulous attention to detail. I have a profound ability to follow company policies and standards. I possess the ability to work as a team member, as well as, work independently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Key Holder
Banter by Piercing Pagoda
10.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
Delivery Driver
DoorDash
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Associate
Sunglass Hut
06.2023 - 02.2025
- Confidently provides an extraordinary customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction
- Take pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized
- Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty
Medical Reception Technician/ Donor Support Technician
CSL Plasma
01.2022 - 12.2023
- Responsible for greeting donors and performing thorough health screening procedures such as; blood pressure, pulse, weight, temperature, and finger stick to gather hematocrit and total protein samples to determine eligibility prior to donating
- Prepares auto aphaeresis machine for aphaeresis process, monitors donors and aphaeresis process
- Responds to machine alarms and signals that may occur during the donation
- Maintains awareness to any reaction donors may have during or after the donation process
- Notify Group Leader or Supervisor of donor flow issues as well as recording incidents, such as volume variance, donor adverse advents, and alarms in the Personal Data Assistant (PDA)
- Followed Standard Operating Procedures (SOPs) and maintained confidentiality of all donor and center information
Unarmed Security Officer/ Site Security Supervisor
Victory Security Agency II, LLC
01.2020 - 01.2021
- Secure premises and personnel by monitoring surveillance equipment; answered incoming calls regarding incoming guests and future activities as well as responding to complaints; permitting entry for residents and guests; monitor the flow of incoming/outgoing guests; respond to emergencies and always on the lookout for suspicious activity
- Performed scheduled and random checks of designated areas throughout the property to check for any security breaches; acted as a liaison with law enforcement in the case of suspected or reported criminal activity; prepared shift reports hourly detailing security activities; responded to alarms within the premises; responsible for gatehouse and dispatching officers on duty; prepared and opened property facilities; monitored surveillance cameras; enforced traffic regulations within the property
Sales Associate / Front End Supervisor
Ross Dress for Less
01.2018 - 01.2020
- Assisted in specialized areas of store including: Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry and Customer Service; maintaining quality customer service at all times; ensures proper merchandise presentation is maintained in accordance with company standards
Customer Service Representative
Ivox Solutions
01.2019 - 12.2019
- Handled customer phone calls concerning issues and/or complaints in regard to their accounts; provided accurate and appropriate information in response to customer inquiries; managed call flow with up to 20 - 30 calls in a queue; built customer loyalty by placing follow-up calls for customers who reported product issues; exhibited troubleshooting skills; provided prompt and courteous service in order to address and resolve the customer's questions and concerns
Education
Diploma -
Port Saint Lucie High School
05.2018
Skills
- American Sign Language (ASL)
- Medical terminology
- Package pickup and delivery
- Calm under pressure
- Conflict Resolution
- Phone etiquette
- Host
- Hospitality
- Client Relations
- Leadership
- Microsoft Software
- CCTV
- Surveillance
- Point-of-sale (POS) Systems
- Management
- Organizational skills
- HIPAA compliance
Certification
Blood-borne Pathogens &
HIPAA Compliance for Healthcare Providers
Timeline
Lead Key Holder
Banter by Piercing Pagoda
10.2023 - Current
Sales Associate
Sunglass Hut
06.2023 - 02.2025
Medical Reception Technician/ Donor Support Technician
CSL Plasma
01.2022 - 12.2023
Delivery Driver
DoorDash
01.2021 - Current
Unarmed Security Officer/ Site Security Supervisor
Victory Security Agency II, LLC
01.2020 - 01.2021
Customer Service Representative
Ivox Solutions
01.2019 - 12.2019
Sales Associate / Front End Supervisor
Ross Dress for Less
01.2018 - 01.2020
Diploma -
Port Saint Lucie High School
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